Yurel Cooke

My father had this bank for less than a year while he worked for the Ford motor company as
an engineer. Chemical Bank was the go to bank for Ford Motor's employees. My father
started a joint account with both of our names on it. It was a checking account. I did not
like banking here because I felt that the representatives did not have any personality and
the bank itself did not have anything special to offer. It was also very hard to find an
affiliate bank when traveling outside of the state.

There is a certain charm that comes with banking 1ST Bank. The word that best describes
this bank is simple. Everything is simple about it. I can't think of a better word for
this bank. The answers that are provided for my questions are simple. The fees are simple.
There are no hidden charges that I will not see coming. The only problem that I have with
this bank is that it is not technologically advanced. There are not any banking apps or
special features. I will not ever recommend this bank to anyone that is used to the major
amenities of banking with a national bank.

Charles Schwab is truly the best financial institution in the United States, period. The
high yield checking is only for the customer that is planning for the long term. The
minimum balance and some of its fees may scare off the average person looking for a
company to handle their banking needs. The Charles Schwab High Yield checking account has
been nothing short of spectacular for me. I had already been handling brokerage
investments through Charles Schwab for quite a few years. I was making very good returns
on my investments and felt it would be great to start the checking account. It was a very
seamless transaction for me.

When I bought my first motorcycle in 2010, I quickly thought of getting covered by
Progressive because of all of the commercials that specifically mentioned motorcycles. Not
too long after that I decided to go with Progressive, I began to regret it. The
application is easy and almost s fast as Geico. But everything else is a nightmare. The
coverage that I paid for was absolutely worthless. I felt extremely unprotected when I
realized what I had gotten myself into. The customer service employees are so dumb and are
more of a nuisance than anything. I never got anything solved with Progressive and was
more than happy when I cancelled my policy and went to State Farm.

I've been a State Farm customer for a little over five years. It was a much needed upgrade
from my previous provider Nationwide. In over five years, I can honestly say that in over
five years, I've yet to have one bad experience with State Farm. The customer is ideal for
any insurance company and there is an extremely fast turnaround when getting payments
after accidents. The rates are very competitive for bulletproof coverage. I'm very
satisfied that I'm able to customize my coverage based upon my needs. I don't see myself
ever leaving State Farm for another auto insurance company.

Five to ten years from now HSBC will be one of the premier banks on the market. Too bad
that time is not now. HSBC lacks a lot of the features and options that I have come to
enjoy during my banking lifetime. I live in New York City and it is very difficult to find
branches of the bank. HSBC does not have a lot of the customer service perks that I
really like to use compared to Bank of America and Chase. The customer service reps are
very professional but are inexperienced. Give this bank time and they will be your
favorite.

I had a Checking account a few years ago. I love all of the services Chase has to offer
and the principles that the business is based upon but the customer service is awful. I
was very attracted to Chase after it had acquired Washington Mutual because there were
branches everywhere. Because of that I thought that it would have been very easy for me. I
was always on hold for a long time while calling customer service and I would receive the
most generic answers to my concerns and questions. If it was not for the poor customer
service this would be the perfect bank.

I had a Citibank account for about two months. There is nothing special about this bank at
all. Citibank may of been one of the best banks in the 1980's but it seems so outdated and
behind the times. The customer service is very average and you never get off the phone
feeling that you truly accomplished anything. Citibank needs to have a dramatic upgrade
and get with the times. If you are a person that is interested in Citibank, then you need
to strongly consider Chase, TD Bank or Bank of America. All of these banks are better than
Citibank.

I was a Wells Fargo during my college years when I lived in California. I'm very fortunate
that I am no longer a customer. Wells Fargo is one of the most difficult banks to do
business with. It was always a major hassle to get my parents in New York to deposit money
into my account because of the lack of branches in the tri-state area. I became so
irritated every month when I would receive my statement and see all of the charges that
were both hidden and unexplained. The customer service is very kind but the
representatives suffer from lack of knowledge and answers. Wells Fargo is second to none
when it comes to mortgages but that was not the reason I became a customer.

Chase was my primary bank when it was Washington Mutual. Since the change I found myself
to be very upset at the major changes in customer service. Anytime that I contact customer
service, it is a major hassle. I'm usually on hold for a long time. I'm lucky if the call
takes less than twenty five minutes because the agents are quick to put you on hold to get
an answer for the most simple of questions. I no longer use Chase as my primary bank just
because of its customer service. I have since gone to Capital One for my primary banking
services. If it was not for my fiance, I would have completely closed my accounts with
Chase. I love how it is very easy to find a branch no matter where I am. I downloaded the
app on my iPhone where I can deposit my checks via mobile device, but it hardly ever works
and the app never recognizes my image of the check. Chase needs to do a complete overhaul
of its customer service and conduct better training for their agents.

I truly admire everything about Capital One. The quality of the customer service makes it
stand out. When I was a customer at Bank of America, I felt like just a number. I always
received very generic answers and never felt that I was taken care of. When you walk into
a Capital One Branch, the tellers and managers makes you feel very helpful. Considering I
usually go into the branch during my lunch break, I especially appreciate them having as
many tellers as possible on hand to keep the line moving at a swift pace. Anytime I finish
completing my transactions with Capital One, I feel that my business it truly appreciated.
I do wish there were more branches available but I will always remain with Capital One.