Per the Direct Express refund policy, if the merchant in question confirmed the cancellation of the transaction, the money should be returned to your account within a matter of days. Prepaid cards generally work like debit cards in this regard. With that being said, not all retailers are so accommodating when it comes to cancelling recent orders or accepting returns. To confirm the status of your refund, you can log in to your online account or call customer service at 888-741-1115.
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