To activate a Slate Edge credit card, call the number on the activation sticker that’s attached to the card or go to the Chase activation website, which will also be noted on the sticker. Another way to activate a Slate Edge credit card is by using the card issuer’s mobile app.
Your new Slate Edge card will be ready to make purchases in just a few minutes no matter which method you use to activate it. Chase does not have a certain time limit within which you need to activate your card, but it’s best to do it as soon as possible.
How to Activate a Slate Edge Credit Card
By phone: Call 1 (800) 432-3117 or the number on the sticker attached to the front of the card. Verify your personal information (e.g. Social Security number, card number, or phone number associated with your application) to activate your Slate Edge credit card.
On the website: Log in to your Chase account (or create an account if you don’t have one) and find the activation page. Enter any required security information, including your your Social Security number as well as your account, card or application number. Activate your Slate Edge card as instructed.
On mobile: Log in to the Chase mobile app using the same credentials that you’d use to log in online. Tap the credit card activation button, then enter any security information that’s requested on the following page.
Your new Slate Edge credit card will be available for purchases immediately after activation. If you have any trouble activating your card, Chase customer service can always help you out. You can give them a call at 1 (800) 935-9935.
To log in to your Chase Slate Edge℠ credit card account, go to the login page on the Chase website or mobile app and enter your username and password in the appropriate fields. Then, click the “Sign in” to access your online account. If you don’t already have an account, you will need to start by clicking “Not enrolled? Sign up now” in order to set up a username and password.… read full answer
How to Log in to a Slate Edge Credit Card Account
Register your Slate Edge credit card for online account access. Click “Not enrolled? Sign up now” and enter your account type, card or application number, and Social Security number to verify your credit card account.
Choose your Slate Edge card username and password. The username must be between 8 and 32 characters, including special characters, but no spaces. The password must contain at least 8 characters and have at least two of the following: one letter, one number, and one special character. The password can have no more than two identical or sequential characters. The password is case sensitive and may contain special characters.
Log in with your new Slate Edge card credentials. From the login page on the Chase website or mobile app, fill out the Username and Password fields using your new credentials, and click “Sign in” to access your account.
After you have signed up and logged in, you’ll be able to manage your Slate Edge card account online. You can pay your credit card bill, see credit card statements, monitor account activity, and change account information such as passwords and automatic payments.
If you forget your login information, click “Forgot username/password?” on the Chase login page. Then, just follow the prompts to reset or retrieve your username or password.
You can report a lost Slate Edge card by calling Chase customer service at 1-800-432-3117. You can also report a lost Slate Edge credit card through the Chase website or mobile app. Chase will request some security information in order to verify your identity before sending a replacement.
Inform the customer service representative that you've lost your credit card.
Provide any requested information, such as your date of birth or the last four digits of your SSN.
Ask the Chase rep to cancel your old credit card and send a replacement.
You should receive a replacement Slate Edge card within 3-5 business days. When you receive your replacement Slate Edge card, you'll need to activate it before you can make purchases. And if there are any recurring charges linked to the old Slate Edge card, make sure to update those accounts with your new card information.
Finally, it's important to note that your Slate Edge card is covered by $0 fraud liability, which means that you will not be held responsible for unauthorized purchases made with your card while it's lost. You should still give your card issuer immediate notice of any unfamiliar charges on your account, though.
To dispute a Chase Slate Edge℠ charge, log in to your Slate Edge account online and search for the transaction to dispute, or call Chase customer service at 1 (800) 955-9060. Alternatively, the address to dispute a charge by mail is:
Customer Service PO Box 15299 Wilmington, DE 19850-5299
Slate Edge disputes are typically resolved within 60 days, though more complex issues may take a little longer.… read full answer
Check for a confirmation e-mail from Chase verifying receipt of the inquiry.
Before you dispute a charge through Chase, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Chase.
Once you’ve initiated the dispute, Chase will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Slate Edge card as you normally would while a dispute is ongoing.
Chase will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
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