To freeze an Amazon.com Credit Card, log in to your online account or the Chase mobile app and navigate to “Lock and Unlock Your Card.” You can also call Chase customer service at 1 (888) 247-4080 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Amazon.com Credit Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze an Amazon.com Credit Card Online
Log in to your Chase online account or mobile app.
Pick the Amazon.com Credit Card and select the ellipsis to the right.
Click on Account Services, then choose Lock and Unlock Your Card.
Change the settings so that your card is in the locked position.
Locking your Amazon.com Credit Card will stop new purchases on the card and any authorized user cards, cash advances, and balance transfers. But it will continue to allow fee charges, credits, and repeating transactions. To start using your credit card at full capacity again, just navigate back to the Lock and Unlock Your Card page and unlock the Amazon.com Credit Card.
Alternately, you can manage your Amazon.com Credit Card account on the Chase mobile app, or the Amazon.com Store Card on the Synchrony mobile app. Both apps allow cardholders to make payments, see their balances, review their statements, and more.
If you have questions about your Amazon.com Credit Card account, call customer service at (888) 247-4080 or email Chase securely after you’ve signed in on the Chase website. For the Amazon.com Store Card, you can contact customer service at (866) 634-8379. In addition to answering your questions, customer service can help you make a payment, tell you about previous transactions, and more.
Keep in mind that you won’t be able to manage your Amazon orders, change shipping information, or handle returns through your credit card account. Those things must be done through your account at Amazon.com.
Keep in mind that, if you want to pay a Amazon.com Store Card bill, you will have to choose between slightly different payment methods, as the store version of this card is issued by a different bank.
Here’s how you can pay your Amazon.com Credit Card:
Online: Log into your account, select your Amazon.com Credit Card, click "Pay credit card" and follow the instructions to enter your payment account number and routing number.
Mobile app: Get the mobile app and after signing in, choose the account for the card you want and tap "Pay card". Then, enter the amount, the account you want to pay from, and the payment date. Tap "Schedule," then confirm your choices and, finally, tap "Schedule it".
By phone: You can also pay your Amazon.com Credit Card bill over the phone. Call (800) 436-7958 and follow the prompts from the issuer’s automated system.
At an ATM/branch: Find the card issuer’s nearest ATM or branch and make your payment there.
By mail: You can also send an Amazon.com Credit Card payment by mail. Send your check or money order with your name and account number to: Cardmember Services P.O. Box 6294 Carol Stream, IL 60197-6294
Via Western Union: For Western Union payments, use the Code City WALNUT.
It’s worth noting that payments via mail take the longest time to post. So, in order to avoid being late, always send your payments at least 5-7 days before your due date. If your preferred payment option is Western Union, remember that it may take up to 7 days before the payment is reflected on your account.
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