Amex Blue Cash Everyday purchase protection covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase protection will reimburse Amex Blue Cash Everyday cardholders for up to $1,000 per covered purchase and up to $50,000 for all covered incidents per cardholder during a calendar year.
How to File a Purchase Protection Claim with the Amex Blue Cash Everyday
Call the Benefit Administrator within 30 days of the incident at 1-800-228-6855 or the number in your card’s benefits guide.
File a police report within 48 hours of the incident, if the item was stolen.
Submit a completed claim form within 60 days after you receive the form.
Wait for a decision. American Express will notify you of a decision once your claim has been processed. This could take American Express up to 30 days.
Get reimbursed for the cost of repairing or replacing the item, if your claim is validated by the Benefit Administrator.
Be aware that not all items are covered by the Amex Blue Cash Everyday purchase protection benefit. To see which items are covered by this perk, check the guide to benefits that came with your credit card.
No. Amex Blue Cash Everyday does not offer extended warranty protection. Amex Blue Cash Everyday does have other benefits, though, including purchase protection, rental car insurance, and zero fraud liability.
If you’re set on finding a card with good extended warranty coverage, consider checking out the American Express® Gold Card or the Chase Freedom Flex℠ instead.… read full answer
American Express purchase protection works by covering the damage or theft of eligible purchases for up to 90 days after the purchase date. Eligible American Express cardholders can get reimbursed up to $1,000 or $10,000 per item (depending on the card) and up to $50,000 per cardholder. Keep in mind that not all purchases or items are covered under American Express purchase protection.… read full answer
Coverage: Covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Coverage is for the costs of repairs or replacements of eligible items.
Covered amount: Up to $1,000 or $10,000 per purchase and $50,000 per cardholder, every calendar year.
Excluded purchases/items: Excluded items include antiques, artwork, consumables, rented, leased, or borrowed items, motorized devices, land or buildings, software, medical devices or equipment and more. Damages or theft resulting from war or acts of war, military service, confiscation by any government authority, and others, are also not covered.
How to file a claim: Call the Benefit Administrator within 30 days of the incident at (800) 228-6855 or the number in your guide to benefits. If the item was stolen, file a police report within 48 hours of the incident. Submit your completed claim form within 60 days after having received it. Amex will notify you of a decision after they've processed your claim, which could take up to 30 days.
To see which American Express cards offer purchase protection and view specific coverage amounts for individual cards, check out Amex's dedicated purchase protection web page.
To get an American Express refund for an overpayment, log into the card’s online account or call customer service at 1 (800) 528-4800. For online refund requests, click the “Account Services” tab from the account home page and select “Inquiry & Dispute Center,” followed by “Open a Payment Dispute” and “I have a credit balance on my account.” Click “Continue” and enter the requested refund amount.… read full answer
Next, choose to either receive a refund check by mail or transfer the credit balance to another Amex account. Refund checks typically arrive within 7 days after processing, while transfers to a different account usually take 2 to 3 days to process. If there’s no refund request, the credit will remain on the account, and will offset any new purchases up to the credited amount.
While Amex refund requests are often due to an overpayment, there are times when you would seek a refund on a purchase charged to your credit card, too. It could be an incorrect charge amount, for example, charges for defective items or items that were never delivered. In such instances, you should first contact the merchant associated with the purchase.
If the merchant refuses to refund your purchase, you can contact American Express to dispute the charge. Amex will investigate the disputed charge, and you should see a temporary credit as well as a hold on your account for the disputed amount. It may take 30 to 60 days to resolve the dispute, after which time Amex will either apply the credit permanently and remove the hold, or allow the disputed charge to stand.
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