The American Express Concierge concert tickets benefit enables qualifying cardholders to secure seats at concerts and other live events through the Amex Concierge service. With enough notice, the concierge can get tickets immediately after they go on sale. Any purchases required to complete your request are charged to your qualifying American Express credit card.
American Express Concierge is a complimentary service available on the American Express Platinum card and the American Express Business Platinum card, among other Amex cards. Currently, there are no discounts for securing tickets through the concierge, so you’d be using the service strictly for the convenience. You can contact the concierge service by phone at (800) 525-3355 or by submitting an e-mail request.
You can get American Express presale tickets right from the Amex Entertainment page. Just search by artist, event, or city to find what you want to attend. Click “find tickets,” and log into your Amex account. American Express will help you search for seats, and you’ll be able to purchase the tickets right away with your Amex card or points.… read full answer
Alternatively, you can also book American Express presale tickets on the Ticketmaster website using your Amex card or rewards points. American Express presale tickets allow Amex cardholders to secure access to events before tickets go on sale to the general public.
Here’s how to get American Express presale tickets through Ticketmaster:
Click “Ticket Type” at the top of the page where seating options are listed.
Select “American Express Card Member Presale.”
Choose your tickets and check out. You’ll need a Ticketmaster account to log in and pay.
Pay with your Amex card, Amex points (redeemable in 2,000-point increments), or a combination of the two.
If you’re a diehard fan of an artist or show, American Express presale tickets can help guarantee you a seat (and even a good one). Amex sells these tickets through a partnership with Ticketmaster. Plus, the best part is that this benefit is open to all American Express cardholders.
There are no service charges for using the Amex concierge, as it’s a complimentary benefit. Any purchases required to complete your request are charged to your credit card. Most cardholders report getting their requests completed within a couple of hours or days.
Here are some of the types of requests you can make:
Concert, movies and events tickets
Travel and tour bookings
Gift shopping and delivery
Help planning an event
Research for special requests
Help finding a doctor, lawyer, plumber, handyman, etc.
You’ll likely have more success with some types of requests than others. According to cardholders, if you make a travel booking request, you’ll generally just be referred to Amex Travel. On the other hand, cardholders have found great success when submitting requests for things like concert and event tickets. If given enough notice, the concierge can get tickets the second they go on sale. Even better, when the concierge secures tickets, you don’t have to pay any Ticketmaster service fees.
American Express also states the concierge can be used for personalized gift-shopping. You can provide some basic information about the person you need a gift for, and they’ll do the gifting for you. Requests you make through the concierge will never be shared with anyone, including any authorized users on your card, so you can rest assured no surprises will be ruined.
While there’s not much information regarding the parameters of what requests you can and can’t make, many cardholders said that it mostly depends on who your assigned concierge is from one request to the next. In general, the American Express concierge can be a valuable benefit for those who don’t want to spend time making reservations or gift-shopping.
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