You can reach American Express credit card customer service through the "Chat" function in your online account, or by calling (877) 383-4802. The phone line is available 24/7 and serves existing cardholders. To activate the online chat function and reach an Amex customer service representative, simply log in to your American Express account and click the blue "Chat" box in the bottom right corner. You can also reach American Express credit card customer service by mail.
Here's how to contact American Express credit card customer service:
Online:Log in to your online account and click the blue "Chat" box in the bottom right corner to get connected with a customer service representative.
By phone: Cardholders can call the number on the back of their cards or (877) 383-4802 to get help with their existing accounts. The line is open 24/7. If you'd like to inquire about a card or apply for one, simply call (888) 297-1244. The line is open from 6 a.m. to 2 a.m. ET, 7 days a week.
By mail: Send your general inquiries to the American Express customer service at the following address: American Express O. Box 981535 El Paso, TX 79998-1535
Keep in mind that you can also manage your American Express credit card by logging in to your online account, where you can view your balance, access statements, make payments and more.
The easiest way you can pay your American Express credit card is either online or over the phone, by calling (800) 472-9297. You can also make a payment through the American Express mobile app or by mail. American Express does allow cardholders to set up automatic payments, too.
To pay an American Express credit card bill online, log in to your online account and click on "Payments." Then, choose how much to pay, when to pay it, and where the payment is coming from. The procedure is pretty much the same when you use the American Express mobile app to pay your bill. You just select your card and then tap “Make a Payment.”
To make a payment over the phone, you just call (800) 472-9297 and enter your card information when prompted. Lastly, if you prefer to mail a payment, send a check or money order (but not cash) to:
American Express P.O. Box 650448 Dallas, TX 75265-0448
If you choose to pay your American Express credit card via mail, make sure to send it early enough that it will arrive by the due date. Write your credit card number on the check, too.
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