Does the American Express Gold Card offer concierge service?

Question

The American Express Concierge is an exclusive benefit for Amex Platinum and Centurion cardholders. The Amex concierge acts as a virtual assistant, helping cardholders secure concert tickets, deliver flowers, make reservations, and much more. You can contact the concierge service by phone (1-800-525-3355) or email: [email protected].

There are no service charges for using the Amex concierge, as it’s a complimentary benefit. Any purchases required to complete your request are charged to your Platinum or Centurion card. Most cardholders report getting their requests completed within a couple of hours or days.… read full answer

Types of Requests You Can Make:

Restaurant reservations

Concert tickets

Travel and tour bookings

Gift shopping and delivery

Help planning an event

Research for special requests

Help finding a doctor, lawyer, plumber, handyman, etc.

And so on

You’ll likely have more success with some types of requests than others. According to cardholders, if you make a travel booking request, you’ll generally just be referred to Amex Travel. On the other hand, cardholders have found great success when submitting requests for things like concert and event tickets. If given enough notice, the concierge can get tickets the second they go on sale. Even better, when the concierge secures tickets, you don’t have to pay any Ticketmaster service fees.

American Express also states the concierge can be used for personalized gift-shopping. You can provide some basic information about the person you need a gift for, and they’ll do the gifting for you. Requests you make through the concierge will never be shared with anyone, including any authorized users on your card, so you can rest assured no surprises will be ruined.

While there’s not much information regarding the parameters of what requests you can and can’t make, many cardholders said that it mostly depends on who your assigned concierge is from one request to the next. In general, the American Express concierge can be a valuable benefit for those who don’t want to spend time making reservations or gift-shopping.

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Answer 1 · 2020-09-25 02:27:03

FRANKIE SOLOMON, Member

@solosolosolo 09/25/20 This answer was first published on 09/25/20. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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The American Express Gold Card does not offer concierge service. The Amex concierge benefit is available to American Express Platinum and Centurion cardholders. It assists travelers with routine tasks such as restaurant recommendations and reservations, travel arrangements, ticket purchases for live events, and more. Eligible cardholders can access the concierge service either by email or by phone, 24 hours a day, 7 days a week.

Instead of concierge service, the Amex Gold Card provides other travel-friendly perks such as a 24/7 Global Assist Hotline when traveling more than 100 miles from home and access to Amex’s Personalized Travel Service through the Amex travel website. The Gold Card also gives bonus rewards for every $1 you spend at restaurants, grocery stores, and on certain flight bookings. Plus, there are annual credits for both purchases at select dining partners and Uber purchases in the U.S., and a bonus of 60,000 points after spending $4,000 in the first 6 months you have the card. Amex Gold‘s annual fee is $250.

Does the American Express Gold Card offer concierge service?

FRANKIE SOLOMON, Member

American Express® Gold Card

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