To get American Express Platinum’s annual fee waived, call the American Express retention department at 1 (800) 452-3945. State that you’re considering cancelling or switching cards because of the high annual fee.
American Express typically does not waive annual fees entirely, but it may offer a side benefit to offset the Platinum card’s $550 annual fee. Retention offers traditionally include statement credits, bonus points or spending bonuses. If there’s no offer, a customer can always cancel the card. Downgrading to an American Express card with a lower annual fee is also an option.
If you’re requesting an annual fee waiver because of financial hardship, American Express offers a financial relief program for eligible cardholders. If you qualify, American Express will waive the annual fee, but depending on the program, you may not be able to use your Platinum card while you’re enrolled.
There is still another way you could possibly get American Express Platinum’s annual fee waived. If you’re a military member who meets the requirements for benefits under the Servicemembers Civil Relief Act (SCRA), American Express will waive Amex Platinum’s $550 annual fee every year that you’re on active duty. You’ll still get all of the card’s benefits, which include 5 points per $1 spent on airfare booked through Amex Travel, $200 annual credits for both airline fees and Uber rides, and more.
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