To get an Amex annual fee refund after closing an account, call customer service at 1-800-528-4800 within 30 days to request a refund check. American Express will fully refund the annual fee if a cardholder cancels a credit card less than 30 days after the posting date of the statement on which the fee appears.
Amex usually does not issue refunds after this 30-day period, so if a cardholder misses the refund window, they might as well keep the card for the remaining 11 months. If you miss the window and have more than one Amex card open, however, you could try asking customer service for a pro-rated refund on the one you want to close. Cardholders report mixed results with that.
Keep in mind that cancelling a card may cause you to lose your rewards immediately. If you have another open American Express card in good standing, though, Amex will allow you to redeem Membership Rewards points from your cancelled account for up to 30 days.
Finally, if you want to get the annual fee waived but don’t want to cancel your card, call Amex customer service and ask for the retention department. Tell them why you’re hesitant to pay the annual fee. They may offer downgrade options or a bonus to help offset the fee.
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