How does the Amex Business Gold purchase protection work?

Amex Business Gold purchase protection provides reimbursement for items bought with the card that get damaged or stolen. The benefit is active for 90 days after the date of purchase, and the cardholder can get up to $1,000 per item and $50,000 per calendar year. The coverage pays for the lesser of the cost to repair the item, the cost to replace the item, or reimbursement for the original purchase price of the item.

There are a few exceptions to the Amex Business Gold purchase protection coverage. To start, items damaged due to a natural disaster will only be reimbursed up to $500 each. And some situations are not covered at all, such as normal wear and tear, and purchases that are lost (but not stolen). Certain types of items also do not qualify, such as perishables, tickets, animals, plants and motorized vehicles. You can find the full fine print in the card’s purchase protection guide.

To file an Amex Business Gold purchase protection claim, you must first report the incident and ask for a claim form within 30 days of the incident by calling 1-800-322-1277. Then, you must return the signed claim form and any requested supporting documents within 60 days after you receive the claim form.