Why is my Amex Platinum Uber credit not working?

The American Express Platinum card Uber benefit is up to $200 in Uber credit annually: up to $15 in credit per month, plus a $20 bonus in December (up to $35 total). Cardholders are automatically enrolled when adding the American Express Platinum card to their Uber account.

The American Express Platinum card Uber credit post to the Uber app (for … read full answeriOS and Android) on the first day of each month. Unused credit expire at midnight on the last day of the month (HST) and will not roll over to the following month. Aside from the Uber Cash benefit, you also gain access to Uber VIP in select locations.

Here's what you should know about the American Express Platinum card benefit:

• What you get:
  Up to $200 in Uber Cash for rides or Uber Eats orders – up to $15 in credit per month, plus a $20 bonus in December (up to $35 total). You'll also become an Uber VIP and be matched with top-rated drivers, where available.
• How to get it:
  Add the American Express Platinum card as a payment method to your Uber account. You must add your card through the Uber App (for iOS or Android).
  
  The American Express Platinum card Uber Cash benefit posts to the app by 5 p.m. HST, on the first day of each month. If you do not see it there, simply call the number on the back of your card.
• How to use it:
  In order to use the American Express Platinum card Uber benefit, the “Uber Cash” function at the top of the app must be enabled. This will allow you to apply credit to the cost of the ride when booking.
  
  To check how much Uber credit you have left for the month, tap the Uber Cash Balance menu icon in top left corner of the app. If there aren’t enough Uber credit to cover the cost of the ride, Uber will charge the difference to the American Express Platinum card linked to your account.
  
  Cardholders can use the Uber app to apply credit to the cost of rides anywhere in the U.S., but only primary accountholders are eligible for this free benefit – not authorized users.
• Expiry:
  The American Express Platinum card Uber Cash benefit expires at 11:59 p.m. HST, on the last day of each month. Unused credit balance does not carry over to the following month.

As you can see, whether you prefer a free meal or rides to the airport for your next trip, you have multiple solid options when it comes to how you redeem your American Express Platinum card’s Uber credits each month.

Yes, the American Express Platinum card does pay for Uber Eats purchases. In addition to normal ridesharing, the American Express Platinum card Uber Cash Benefit consists of credits that cover food costs, delivery fees and service charges anywhere in the U.S. when using the Uber Eats app.

Here's how the American Express Platinum card works with Uber Eats:… read full answer

What you get: The American Express Platinum card comes with $200 in Uber credits annually. That’s up to $15 in credits every month, with a $20 bonus in December (up to $35 total). Cardholders are automatically enrolled when adding an American Express Platinum card to their Uber account.

How to get it: The Uber Eats app is separate from the Uber ride-sharing app, so you will need to download it to your mobile device before you can apply the American Express Platinum card Uber credits. All payment information saved in the Uber app transfers to the Uber Eats app, which allows you to use your credits as long as your American Express Platinum card is linked to the Uber app.

To use the credits in the Uber Eats app, select the "Uber Cash" function from the drop-down menu of payment methods. If you don’t have enough Uber credits to cover the cost of the food, Uber will charge the remaining balance to the American Express Platinum card linked to your account. Credits post to your Uber account on the first day of each month. Unused credits expire at midnight on the last day of the month and do not roll over to the following month.