Rhonda Stewart, WalletHub Loans Analyst
@rhonda
To check for American Express upgrade offers, log in to any Amex account, select “Cards” from the menu, then choose “View all Credit Cards,” and scroll down to check for upgrade offers at the bottom of the page. Another way to find Amex upgrades is to look through recent emails, which might include special offers.
It’s also possible to get upgrades by calling American Express at 1-800-528-4800. Even if you haven’t found a targeted upgrade offer online or in the mail, a representative might extend a deal over the phone when asked about offers. There are, however, eligibility requirements that representatives must consider before handing out upgrades.
Amex tends to wait a year – though it could be less – between each upgrade offer for cardholders. This is to prevent members from abusing the welcome bonus offers that may come with targeted offers. When Amex does allow you to change products, they limit you to the same card type (charge card or credit card) and rewards type (points, miles, or cash back) as your previous Amex. Your account must also be in good standing for you to qualify for an upgrade.

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