How can I freeze my Bank of America Cash Rewards card?

Redeeming cash rewards from Bank of America takes up to 14 business days, depending on the redemption method. Redeeming cash rewards for a statement credit will take around three business days. If you redeem for a direct deposit to a bank account, it will take up to five business days. If you request a check, it will be mailed within 14 business days.... read full answer

Cash Rewards from Bank of America is a program in which you earn cash rewards when you make purchases with a Bank of America cash rewards card. Rewards are only redeemable for cash back, either in the form of a statement credit, direct deposit, or personal check.

Here’s more info about the cash rewards redemption options from Bank of America:

• Redeem for a statement credit: Will post to your account within three days of redemption. Statement credits will normally be applied to an existing balance with the highest APR. Statement credits do not affect your minimum payment due each month.
• Direct deposit to a checking or savings account: Will post to your requested account within five business days. Not limited to Bank of America checking or savings accounts. If your bank rejects the direct deposit, rewards will be returned to your account. Bank of America will notify you within 15 days of any rejected deposits.
• Request a personal check: Will be mailed First Class to the billing address on your account within 14 business days. Check redemptions start at $25. Multiple checks, if requested, will be mailed separately. Check will be payable only to the primary cardholder, not to joint or authorized users. Checks are valid for 90 days from the date issued. A check that expires will be voided, and you’ll receive a statement credit for the check amount within two billing periods.
• Automatic redemption: Will post to your designated Bank of America or Merrill account at the end of each calendar month, provided your rewards balance meets or exceeds $25.

You can redeem cash rewards from Bank of America through your online banking account, or by calling (800) 434-8313.

If you also have a Preferred Rewards membership on an eligible card, you’ll be able to maximize your cash rewards with an extra bonus of 25%, 50% or 75% for the Gold, Platinum and Platinum Honors tiers, respectively. So, on a $100 purchase that earns you 3% cash back ($3) you’ll actually earn $3.75, $4.50 or $5.25 depending on your Preferred Rewards tier. Your tier is based on your combined balances in your Bank of America deposit and/or Merrill investment accounts.

To dispute a Bank of America charge, log in to your Bank of America account online and search for the transaction to dispute, or call Bank of America customer service at 1 (866) 266-0212. Alternatively, the address to dispute a charge by mail is:

Credit card billing inquiries
Bank of America
PO Box 982234... read full answer
El Paso, TX 79998

Bank of America disputes are typically resolved within 60 days, though more complex issues may take a little longer.

How to Dispute a Charge on a Bank of America Card Online

1. Log in to your online account.
2. Click the "Activity" tab.
3. Search for the transaction in question.
4. Select the transaction for more details.
5. Click "Dispute this transaction" to open an inquiry.
6. Check for a confirmation e-mail from Bank of America verifying receipt of the inquiry.

Before you dispute a charge through Bank of America, you should first contact the merchant associated with the charge on your Bank of America card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Bank of America.

Once you’ve initiated the dispute, Bank of America will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Bank of America card as you normally would while a dispute is ongoing.

Bank of America will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.

To get a Bank of America replacement card, log in to your online account, use the Bank of America Mobile Banking app, or call customer service at 1 (800) 732-9194. There is no fee to get a Bank of America replacement card, which should arrive within 7-10 business days.

How to Get a Bank of America Replacement Card Online... read full answer

1. Log in to your Bank of America card’s online account.
2. Click the "Accounts" tab.
3. Select the "Manage card settings" menu.
4. Click the link to Order a new or replacement card.

Other Ways to Get a Bank of America Replacement Card

• Mobile app: Log in and tap the "Accounts" tab. Select the "Manage card settings" menu. Click the link to Order a new or replacement card.
• Phone: Call customer service at 1 (800) 732-9194. Be prepared to provide any personal information requested to verify your identity. Follow the prompts to submit your request.

You can request a Bank of America replacement card if your current card is stolen, lost or damaged. You don’t have to request a Bank of America replacement card if your current card is about to expire, though. Bank of America will automatically send a new card before the current card expires. Contact customer service if you have not received a replacement card by the expiration date.