To report a lost Bank of America card, log into your online account on Bank of America’s lost or stolen cards page, which works for both credit cards and debit cards. Another way to report a lost Bank of America card is to call customer service at 800-732-9194 for credit cards or 800-432-1000 for debit cards. Enter your account number, Social Security number or telephone access ID when prompted, then listen for the menu option to report your card as lost.
After you report your card as lost or stolen, Bank of America will immediately cancel your card so that it can’t be used (though your account will remain open), and they will send you a replacement. Once you receive the replacement for your lost Bank of America card by mail, you will need to activate it before you can use it. You should get your replacement card within 10 business days normally, but you can also call customer service and ask to have it expedited. Expedited cards come in 1 to 3 business days, though there may be a fee.
Luckily, you won’t be held liable for fraudulent purchases made by anyone who may have picked up or stolen your card. Bank of America credit cards and debit cards have $0 liability guarantees for fraudulent transactions. You should make sure to report unauthorized transactions as soon as you notice them, though.
You cannot freeze your Bank of America credit card. For lost or stolen cards, you’ll need to call Bank of America credit card customer service at 1 (800) 732-9194 as soon as possible so they can cancel the card and send you a new one. That said, it’s important to remember that you won’t be held responsible for unauthorized purchases, thanks to a … read full answer$0 fraud liability guarantee.
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