Sydney Garth, Credit Cards Moderator
To cancel an American Express Platinum card, call customer service at 1-800-528-4800 and ask a customer service rep to cancel your card account. Cardholders can also cancel an account by mail.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. You will also need to update the payment method for any recurring charges linked to your American Express Platinum card.
How to Cancel an American Express Platinum card
Call customer service at 1-800-528-4800 and enter your account number and Social Security number to verify your identity.
Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Send your written request to cancel the card to:
P.O. Box 981535
El Paso, TX 79998-1535
It’s important to know that when you cancel an American Express Platinum card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
The Platinum Card® from American Express
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