To cancel a Bank of America Customized Cash Rewards credit card, call customer service at 1 (800) 732-9194 or log in to the Bank of America website or mobile app and click Help & Support to view your options. Cardholders can also cancel an account in person at a Bank of America branch, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. In addition, you will forfeit any unused cash back, so be sure to redeem them before you cancel the card. You will also need to update the payment method for any recurring charges linked to your Bank of America Customized Cash Rewards credit card.
How to Cancel a Bank of America Customized Cash Rewards credit card
Call customer service at 1 (800) 732-9194 and enter your account number, Social Security number or telephone access ID to verify your identity.
Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Log in to the Bank of America website or the mobile app. You can submit a secure message or initiate a live chat with a customer service representative and request that your card be canceled.
Click the branch locator tool link on the Bank of America website or mobile app for a list of Bank of America branch locations. Enter an address, ZIP code or landmark to find a branch in your area.
Send your written request to cancel the card to:
Bank of America
P.O. Box 982234
El Paso, TX 79999
It’s important to know that when you cancel a Bank of America Customized Cash Rewards credit card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
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