John Miller, Credit Cards Moderator
You can cancel your Citi AAdvantage Platinum Select card at any time by calling customer service at (888) 766-2484 or by logging in to the issuer’s website or mobile app. You can also cancel an account in person, at a local branch, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you will still have to make at least the minimum payment every month until the balance is paid in full. You will also have to update the payment method for any recurring charges linked to your Citi AAdvantage Platinum Select card.
How to Cancel a Citi AAdvantage Platinum Select Card
Over the phone
Call customer service at (888) 766-2484 and enter your credit card number or SSN to verify your identity. Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Log in to the issuer’s website or mobile app. You can initiate a live chat with a customer service representative and request that your card be canceled.
You can also request to cancel your Citi AAdvantage Platinum Select card by visiting the nearest branch.
Send your written request to cancel the card to:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
It’s important to know that when you cancel your Citi AAdvantage Platinum Select card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
Citi® / AAdvantage® Platinum Select® World Elite Mastercard®
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