You can cancel your Citizens Bank credit card by calling customer service at (800) 684-2222. You can also cancel your card in person at a Citizens Bank branch. If your card was lost or stolen, call (800) 922-9999 as soon as possible.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. In addition, you will forfeit any unused rewards, so be sure to redeem them before you cancel the card. You will also need to update the payment method for any recurring charges linked to your Citizens Bank credit card.
How to Cancel a Citizens Bank Credit Card Over the Phone
Enter your 16-digit credit card account number to verify your identity.
Follow the prompts and you will be connected to a live representative.
If you want to speak to an agent without entering your credit card account information, just ignore the prompts. Stay on the line and you will be connected to a representative who should be able to help you cancel your card.
Ultimately, keep in mind that the representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Here’s how you can reach the Citizens Bank credit card customer service:
Online:Log in to your Citizens Bank online account and chat with a representative by clicking on the "Contact Us" link at the top of the page.
Phone: To reach the Citizens Bank credit card customer service over the phone, just call (800) 922-9999. If you’re already a customer, you can enter your credit card account number, or your Social Security Number. Alternately, you can just wait until you’re connected to a live representative.
At a branch: You can also reach customer service by visiting your nearest Citizens Bank branch and talk to a customer care agent in person.
It's also worth checking out the Citizens Bank FAQ web page, in case your queries have already been addressed there.
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