How do I cancel my Credit One Platinum card?

To cancel a Credit One Platinum credit card, call customer service at 1 (877) 825-3242 and ask a customer service rep to cancel your card account. Cardholders can also cancel an account by mail.

Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. In addition, you will forfeit any unused cash back, so be sure to redeem them before you cancel the card. You will also need to update the payment method for any recurring charges linked to your Credit One Platinum card.

How to Cancel a Credit One Platinum Credit Card

By phone

Call customer service at 1 (877) 825-3242 and enter your account number and Social Security number to verify your identity.

Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.

By mail

Send your written request to cancel the card to:

General Correspondence
P.O. Box 98873
Las Vegas, NV 89193-8873

It’s important to know that when you cancel a Credit One Platinum card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.

To cancel a Credit One Platinum card, call customer service 24/7 at 1 (877) 825-3242. When prompted, enter your card number. Once connected to a customer service representative, state that you want to cancel the card and close your account.

Another way to cancel is to mail the request. The address is Credit One Bank, General Correspondence, P.O. Box 98873, Las Vegas, NV 89193. Requests by mail will take longer to process.

Credit One does not offer an option to cancel online.