Chip Lupo, Credit Card Writer
To cancel an HSBC credit card, call customer service at 1 (800) 975-4722 or log in to the HSBC website and click on the live chat icon. Cardholders can also cancel an account in person at an HSBC Wealth Center, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. In addition, canceling your credit card will forfeit any unused points, so be sure to redeem them before you cancel the card. You will also need to update the payment method for any recurring charges linked to your HSBC card.
How to Cancel an HSBC Credit Card
Call customer service at 1 (800) 975-4722. Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Log in to the HSBC website. You can initiate a live chat with a customer service representative and request that your card be canceled.
Click the branch locator tool link on the HSBC website for a list of HSBC branch locations. Enter your ZIP code or city to find a branch in your area.
Send your written request to cancel the card to:
HSBC Bank USA,
N.A.PO Box 9
Buffalo, NY 14240
It’s important to know that when you cancel your HSBC card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
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