To get a Capital One credit balance refund for an overpaid amount, a cardholder can either call Capital One customer service at the number on the back of their credit card or send written notice to Capital One to request a refund check for the amount overpaid. Capital One will mail a refund check for the amount overpaid. Some cardholders have also reported managing to schedule an ACH refund credit to the bank account the payment came from.… read full answer
It’s important to note that a credit balance refund will only be issued for payments that go over the current balance. For example, if your current balance on the Capital One card is $1,000, and you make a payment of $1,500 by mistake, you’ll get a refund of $500. On the other hand, if your current balance is $1,000 and you mistakenly pay $1,000 instead of $100, you won’t be able to get a credit balance refund. And overpaying a credit card on purpose will not increase your credit limit permanently, nor will your overpayment earn you interest, so it’s not a good plan.
Legally, card issuers must send a credit balance refund within 7 business days of a cardholder’s written request for one (for any overpayment over $1), but many issuers send these checks automatically after a certain period of time. If a credit balance refund has been on the account for four billing cycles, Capital One will automatically issue a check, which customers will receive within 7-10 business days.
If you’d rather submit a written request for a credit balance refund to Capital One, send your letter to:
Capital One
Attn: General Correspondence
P.O. Box 30285
Salt Lake City, UT 84130-0287
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