The Capital One credit card customer service hours are 24/7. So, it’s possible to get help with a Capital One credit card account any time. There are actually two different ways to get Capital One support 24 hours a day, 7 days a week – online and by calling the number on the back of your card or the relevant credit card support department, based on your needs.
Here’s how to contact Capital One credit card customer service:
By phone: When calling Capital One, enter your card number and then listen to the menu options to manage your account or speak to a customer service representative.
Online: You can use the live chat on the Capital One website. Log in to your online Capital One account and a chat button should pop up, or go to the "Contact Us" page, where you should see a blue button that says "Chat Now". This will let you speak to a Capital One representative in real time.
Using Eno: If no representatives are available, you can use Eno, Capital One's automated virtual assistant. To activate Eno, just log in to your online account, confirm your consent and select "Save".
Via social media: You can also ask Capital One a question on one of its social media accounts. Bear in mind that social medial support times vary, though. On Twitter for instance, Capital One offers support between 8:00 a.m. – 10:00 p.m. Monday to Saturday and 10:00 a.m. – 7:00 p.m. on Sunday.
One thing to note is that wait times to speak to a Capital One representative may be longer than normal while Capital One deals with customers impacted by the COVID-19 pandemic.
You can text with Eno and ask questions about your Capital One accounts. Simply open your Capital One app and tap the Eno icon.
You can receive email, text and app alerts from Eno about unusual changes, like suspicious activity or duplicate charges. You can also receive notifications about free trials and insights on your spending. If you’re already registered for online access, Eno should already be sending you alerts. To verify whether you can receive text alerts, sign in to your Capital One online account, select your profile photo, then “Profile” and confirm that your mobile phone is listed and automated texts are allowed. To verify that you can receive app alerts, select your profile photo and go to “Settings”, followed by “Alerts & Notifications”.
You can use Eno to provide you virtual card numbers at each purchase in order to protect your card's details. You can lock, unlock or delete your virtual card numbers at any time. Simply download the Eno browser extension to make sure it pops up when you’re on a merchant’s checkout web page.
The Capital One general customer service phone number is 1-877-383-4802. However, for faster customer service, Capital One provides specific phone numbers for different departments. They have a credit card support center, banking support, loans support, and numbers for other services and non-US accounts. You can find all the numbers here.
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