The Capital One credit card customer service hours are 24/7, so it's possible to get help with a Capital One credit card account any time. There are actually two different ways to get Capital One support 24 hours a day, 7 days a week – online and by calling the number on the back of your card or the relevant credit card support department, based on your needs.
When calling Capital One, enter your card number and then listen to the menu options to manage your account or speak to a customer service representative. Alternatively, you can use the live chat on the Capital One website. Log in to your online Capital One account and a chat button should pop up, or go to the "Contact Us" page, where you should see a blue button that says "Chat Now". This will let you speak to a Capital One representative in real time. If no representatives are available, you can use Eno, Capital One's automated virtual assistant. To activate Eno, just log in to your online account, confirm your consent and select "Save".
One thing to note is that wait times to speak to a Capital One representative may be longer than normal while Capital One deals with customers impacted by the COVID-19 pandemic. If you'd rather not wait on hold, you can ask Capital One a question on one of its social media accounts. Bear in mind that social medial support times vary, though. On Twitter for instance, Capital One offers support between 8:00 a.m. – 10:00 p.m. Monday to Saturday and 10:00 a.m. – 7:00 p.m. on Sunday.
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