There is no Capital One Platinum concierge benefit. Cardholders with questions about their account can call the phone number on the back of the card for assistance, but the customer service representative won’t be able to perform the wide range of services provided by some credit card concierges.
A concierge acts like an on-demand personal assistant for cardholders, able to help with nearly anything, from travel and purchase assistance to directions and restaurant reservations. Although Capital One Platinum does not offer concierge service, plenty of other credit cards do. If the benefit is important to you, some popular credit cards that have a concierge are Capital One Quicksilver Cash Rewards Credit Card and Capital One SavorOne Cash Rewards Credit Card.
Capital One Platinum car rental insurance covers cardholders and eligible authorized drivers for qualifying damage, theft, loss of use charges and towing, up to $50,000. Coverage includes physical damages resulting from an accident or theft. Towing costs (to the nearest collision repair facility) and reasonable loss of use charges imposed by the rental agency (up to $500) during the vehicle’s out of service period are also covered. Coverage is valid for rentals that do not exceed 15 consecutive days. To receive the benefit, a cardholder must charge the entire car rental to the Capital One Platinum. You must also decline the rental agency’s car rental insurance.… read full answer
Here is how Capital One Platinum car rental insurance works:
Overview: Capital One Platinum car rental insurance covers cardholders and eligible authorize drivers for damage, theft, towing and loss of use charges. Rental cost must be charged to the Capital One Platinum and the rental period cannot exceed 15 consecutive days.
Who is covered: Capital One Platinum cardholders and authorized drivers designated as such in the rental agreement. Cardholders must charge the rental costs to their Capital One Platinum and refuse the rental agency’s car rental insurance.
What is covered: Physical damage and theft of eligible vehicles; reasonable loss of use charges imposed by the rental company for the period of time the rental vehicle is out of service (charges must be substantiated by a location and class specific utilization log); towing charges to the nearest collision repair facility. Coverage is worldwide, with the exception of the following countries: Republic of Ireland, Northern Ireland, Israel, Jamaica.
What is not covered: Ineligible categories include vehicles exceeding an MSRP (Manufacturer Suggested Retail Price) of $50,000, motorcycles, trailers, trucks, pickups, vans mounted on truck chassis, cargo vans, off-road vehicles, other RVs, and more. Losses derived from theft, whereby the cardholder or authorized driver cannot produce the keys of the vehicle at the time of reporting the incident to the police/rental agency are not covered.
How much is covered: Up to $50,000. In addition, coverage is limited to $500 per incident for reasonable loss of use charges imposed by the rental company during the time the vehicle is out of service.
How to claim: Call your Benefit Administrator at (800) 622-4802 to request a claim form. You must report the claim within 60 days of the incident. Based on the information given to your Benefit Administrator, you’ll be sent the relevant claim forms that must be completed and returned within 120 days.
The Capital One Platinum Credit Card does not offer price protection. The Capital One Platinum card’s lack of a price protection benefit is not uncommon these days, as more and more credit cards have dropped this perk. Recent advances in price-tracking technology have led to a dramatic increase in price protection claims, making the benefit too expensive for some issuers to sustain.… read full answer
In general, credit card price protection allows cardholders to receive a refund for the difference between an item’s original purchase price and a lower price advertised within the following 60 to 120 days. Coverage amounts and excluded items vary, depending on the credit card issuer.
Yes, the Capital One Platinum card does have travel insurance benefits, the best of which are travel accident insurance and rental car insurance. To be eligible to file a travel insurance claim, you’ll need to pay for your travel using your Capital One Platinum card.
Travel accident insurance: This insurance covers cardholders, their spouses and unmarried dependent children in the event of death or dismemberment during the trip or during transit.
Rental car insurance: This benefit covers the cardholder and eligible authorized drivers for damage to the rental vehicle that results from collision or theft.
Travel assistance services: This will provide you with travel information along with medical and legal referral assistance when you’re traveling 50 miles or more from home.
Roadside Assistance: Covers jump-starts, towing, fuel delivery and flat tire at pre-negotiated fees.
Exclusions and coverage limits apply to many of these benefits, so make sure to check your Capital One Platinum’s guide to benefits for more details on each type of insurance. You can also log in to your Capital One Platinum online account, select the “I Want To” menu and click “Read about Card Benefits.” To claim these benefits or request travel assistance services, you can call the MasterCard Assistance Center at (800) 622-7747.
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