Maria Adams, Credit Cards Moderator
Capital One’s rental car insurance covers physical damage or theft of a rental vehicle. It also covers reasonable towing costs and any valid loss-of-use charges from the rental agency. Put simply, Capital One’s rental car insurance covers the same things as the insurance add-on from the rental agency.
To receive Capital One rental car insurance, all you have to do is use your Capital One credit card when you make the reservation and reject the insurance offered by the rental agency. Capital One’s rental car insurance is not valid for domestic rentals that exceed 15 days or international rentals exceeding 31 days. Not all vehicles are covered by Capital One’s rental car insurance, either. Expensive/exotic/antique automobiles are not covered. Neither are motorcycles, trucks, recreational vehicles or certain vans.
If you need to file a claim with Capital One’s rental car insurance (also called the “auto rental damage collision waiver"), call the Benefits Administrator within 45 days of a covered incident. You’ll need to get a claim form from the Benefits Administrator. You’ll also need a copy of the repair estimate and an itemized bill from the auto shop. Plus, don’t forget to ask the rental agency for copies of the accident report as well as the initial and final rental agreements. If available, it’s best to have photographs of the damaged vehicle and a copy of the police report, too. Claims are usually finalized within 15 days of the Benefits Administrator receiving all of the required documents.
For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.
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