Chip Lupo, Credit Card Writer
@CLoop
To freeze a Capital One Venture X, log in to your online account or the Capital One mobile app and navigate to “Lock Card." You can also call Capital One customer service at the number listed on their website and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Capital One Venture X Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Capital One Venture X Card Online
- Log in to your Capital One online account or mobile app.
- Pick the Capital One Venture X Card and select I Want To.
- Click Lock Card.
- Change the settings so that your card is in the locked position.
Locking your Capital One Venture X Card will stop new purchases and cash advances. But it will continue to allow returns, credits, dispute adjustments, payments, account fees, and recurring transactions. To start using your credit card at full capacity again, just navigate back to the Lock Card page and unlock the Capital One Venture X Card.
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