The Chase credit card extended warranty adds an additional year to warranties of three years of less on items purchased with a Chase credit card. Items paid for using rewards points or statement credits earned with a Chase credit card are also eligible. Chase’s credit card extended warranty covers you up to $10,000 per claim, for a total of $50,000 per account. All Chase credit cards have this extended warranty benefit, including cards co-branded with other companies.
The Chase credit card extended warranty benefit does have some exclusions, though. It’s limited to U.S. repair warranties. And some of the most notable types of purchases that are not covered include motorized vehicles, used items, medical equipment, and computer software.
Here is how the Chase credit card extended warranty works:
- Eligible Chase credit card purchases automatically receive the extended warranty benefit. No sign-up or purchase registration is required.
- Cardholders must file a claim to receive a payout under the Chase extended warranty program, should a covered event occur.
- To file a claim, call the Benefit Administrator at 1 (800) 874-7702 or fill out the online form. You must do so within 90 days of an item failing.
- Give some preliminary information to the Benefit Administrator, including the type of product; its manufacturer, model, and serial numbers; and relevant dates. He or she will refer you to a repair facility and send you a claim form.
- Send a signed claim form and copies of your credit card statement, store receipt, original warranty, and repair order within 120 days of the item’s failure.
- Chase will repair or replace your item after verifying your claim. Chase will reimburse you for the original purchase price or repair cost of the damaged item, minus shipping and handling costs, up to $10,000.
- You can request to be reimbursed by check or Chase bank account credit. Credit card statement credits are not an option.
- Cardholders are usually reimbursed within five business days of claims being approved.
There are a lot of conditions for the Chase extended warranty policy. So refer to the Chase benefits guide before you make your next big purchase to confirm the item and its warranty are covered.
If you want, you can opt to register your eligible products with the program’s Benefit Administrator. When you register an item, all warranty information will be on file for easier access should you ever have to file a Chase extended warranty claim.