To report Chase credit card fraud, call 1-800-955-9060 or the number on the back of your card. Like all credit cards, Chase cards offer a $0 fraud liability guarantee, which means you won't be on the hook for purchases you didn't make, as long as you report any unauthorized charges that show up.
How to Deal With Chase Credit Card Fraud
1. Freeze your credit card. If you suspect unauthorized use of your card, the first thing you should do is freeze it. Freezing a credit card stops any further purchases with the physical card, but it won't stop recurring charges or prevent you from using the card through a digital wallet.
To freeze a Chase credit card, log in to your online account or mobile app, navigate to "Account services," and look for the "Lock & unlock your card" option under "Things you can do."
2. Review your credit card charges. You can view your payment history online. Look through your recent transactions and catalog any and all unauthorized charges.
3. Call the Chase credit card fraud department. The phone number for the Chase credit card fraud department is 1-800-955-9060 for consumer cards. For business credit cards, call 1-888-269-8690 instead. Contacting Chase by phone is the fastest way to report fraud, but another option is to send a secure message from your Chase credit card account.
If your credit card information was compromised, Chase can cancel your card and issue a replacement. The new Chase credit card will usually arrive in 3 to 5 business days.
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