The vast majority of Chase credit cards cover rental car insurance; most of its co-branded credit cards don’t offer this benefit. Chase credit cards’ rental car insurance covers rented vehicles against damage and theft, up to the vehicle’s entire cash value. Rental car insurance is provided by both cash-oriented cards like Chase Freedom Flex℠ and Chase Freedom Unlimited® and travel-based cards like the Chase Sapphire Preferred® Card and Chase Sapphire Reserve®.
Chase credit card rental car insurance coverage is very good, with Chase Sapphire Reserve ranking 1st overall in WalletHub’s Credit Card Rental Car Insurance Study, while the rest of the cards ranking 3rd. Chase’s policy earned a score of 91.0% (93.5% for Chase Sapphire Reserve), losing points only for how clearly exclusions are disclosed to consumers and how accessible policy information is generally. But Chase cards got full marks in all other categories. That includes coverage duration (up to 31 days), country exclusions (none), coverage for loss of use or towing, and the claims process.
So there is rental car insurance with any Chase card. But it’s important to be aware of the specifics, particularly what types of cars and situations are covered as well as how claims are processed. For example, coverage is secondary to any existing personal auto policy for rentals in the U.S. That means customers must make a claim through that policy first. But abroad, the insurance is primary, meaning any damage to the vehicle will be processed through the credit card insurance first.
We recommend reading the card’s benefit guide carefully to understand your rights. But for now, let’s run through the basics.
Here’s how Chase credit card rental car insurance works:
When it applies: Rentals of up to 31 days paid for with a Chase credit card or Chase rewards. There are a few vehicle exclusions (e.g. no large vans, trucks, antique cars, limos, etc.).
Additional requirement: You must decline any insurance that the rental car company offers you.
Coverage value: If your rental car is damaged or stolen, Chase may reimburse you for as much as the vehicle’s cash value.
Non-covered situations: Intoxication, driving off road, and traveling to a warzone, among others.
How to file a claim: Call Chase at (888) 320-9656, tell them what happened and ask for a claim form within 60 days. Within 100 days of the incident, return the completed claim form along with any proof that Chase requests (e.g. damage estimates, police reports, etc.).
Reimbursement: Chase will evaluate your claim. If it’s approved, Chase will send you a check within approximately 15 days of reaching their decision.
So, rest assured, all Chase cards have rental car insurance. But still make sure to read the card’s benefits guide to know what’s included and what’s not.