Chase Freedom Flex is not a chip-and-PIN credit card. Freedom Flex is a chip-and-signature card, which means cardholders may need to provide their signature for verification when paying with the Freedom Flex Card in person. Chip-and-PIN cards instead require a 4-digit PIN for verification. Both chip-and-PIN and chip-and-signature credit cards are secure, but chip-and-PIN is slightly more secure because it’s easier to fake a signature than to guess a PIN.
Even though Chase Freedom Flex isn’t a chip-and-PIN card, you can still request a PIN for cash advance purposes. You will need this PIN if you ever want to withdraw cash from your credit line at an ATM. Cash advances are expensive, but they’re useful in emergency situations, so it’s good to have a PIN just in case. You can get one by calling 1-800-297-4970.
In general, you shouldn’t need a PIN to make a purchase with a live cashier in the U.S. or abroad (though it could make things more convenient internationally). The only time you may absolutely need a PIN for a purchase is if you use certain unmanned machines in foreign countries, such as ticket kiosks or gas pumps.
You can reset the PIN for your Chase debit card by calling 1-800-935-9935 and requesting a replacement mailer to be sent to you with a new PIN or by visiting your local Chase branch and resetting it with the assistance of a personal banker.
Unfortunately there's no way to reset the PIN for your Chase debit card online.… read full answer
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