You can report a lost Chase Freedom card online or by phone at 1 (800) 432-3117, 24 hours a day, 7 days a week. Chase will request your name, your birthdate and the last four digits of your Social Security number (SSN) for verification. It typically takes 3 - 5 business days to get a replacement Freedom card, but you can request expedited shipping for free. An expedited card will arrive in 1 - 2 business days. Chase does not provide instant card numbers, so you will have to wait for your new Freedom card to arrive before you can use it.
To report a lost Chase Freedom card online, select “Replace a lost or damaged card” from the “Things you can do” drop down menu. Then, select the Freedom card and pick “lost or stolen” as the reason you’re replacing the card. Chase can freeze your account until you find your card or until the new card arrives, but you have to request it. A freeze halts any unauthorized or fraudulent use of your Freedom card. It does not affect recurring charges linked to your card. Once you’ve verified your personal information, submit the request. You should receive a confirmation e-mail at the address linked to your Freedom account.
The same options are available if you report a lost Chase Freedom card by phone. Regardless of the method you use to report the lost card, Chase $0 liability protection guarantees you won’t be held responsible for any fraudulent charges on your Freedom card.
When your replacement card arrives, activate it either online or by calling Chase customer service. The new Freedom card will come with a new 16-digit credit card number, expiration date and security code. If you have any recurring charges linked to your Freedom card, contact those merchants and provide your updated account information to avoid any late fees or service interruptions.
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