Online:Log in to your online account and navigate to the “Account services” menu from the account home page. Then, click "Replace a lost or damaged card" and choose “My card is lost” as the reason for replacing the card. Review your personal information, then click the "Request card" button.
Through the mobile app: Sign in to your Chase mobile app (for either Android or iOS) and select the credit card you want to replace. Then, follow the on-screen instructions to report your card as lost and to request a new one.
Over the phone: Call (800) 432-3117 and follow the prompts to report your card as lost or damaged. You will need to provide your name, your birthdate and the last four digits of your Social Security number (SSN) for verification. After verifying your identity, a representative will cancel the lost card and send you a replacement.
What you need to know if you lost your Chase Freedom card:
It typically takes 3 - 5 business days to get a Chase Freedom card replacement, but you can request expedited shipping for free. An expedited card will arrive in 1 - 2 business days.
You can lock your credit card until you find it or until the new card arrives. By locking your card, you temporarily block new purchases from going through. It does not affect recurring charges linked to your card.
When your replacement card arrives, you can activate it either online or by calling the number on the back of your Chase Freedom card. The new card will come with a new 16-digit credit card number, expiration date and security code.
If you have any recurring charges linked to your Chase Freedom, contact those merchants and provide your updated account information to avoid any late fees or service interruptions.
To report a lost Chase credit card, immediately call Chase customer service at 1-800-432-3117. Chase will cancel the lost card and send a replacement credit card after verifying your identity over the phone. Chase also allows you to report a lost credit card through their website or mobile app.
Inform the customer service representative that you’ve lost your credit card.
Verify your identity by providing any requested information, such as your date of birth or the last four digits of your Social Security number.
Ask the Chase rep to cancel your old credit card and send a replacement.
Replacement cards from Chase will generally arrive within 3-5 business days. You can try to get rush delivery when you call to report the lost card, but make sure to ask whether there will be a fee. Once you receive the replacement card, you will need to activate it before making any purchases.
Finally, you won’t be held liable for fraudulent charges made by anyone who may have found or stolen your Chase card. This is because all Chase credit cards have a $0 liability guarantee. That said, you should still report any unauthorized charges as soon as you notice them on your billing statement.
Chase will expedite shipping of a replacement card for free, upon request. Expedited cards typically arrive in 1-2 business days. It’s also important to note that your Chase Freedom Flex card is covered by $0 liability protection, so you won’t be liable for any unauthorized charges to the account.
How to Report a Lost Chase Freedom Flex Card
Navigate to the “Account services” menu from the account home page on either the Chase website or mobile app.
Click or tap “Replace a lost or damaged card.”
Choose “My card is lost” as the reason for replacing the card.
Review your personal information, then click or tap the “Request card” button.
When you receive your replacement Chase Freedom Flex card, you will need to activate it either online or by phone before you can use it. The replacement card will have a new 16-digit card number, expiration date and 3-digit security code. If there are any recurring charges linked to the old Chase Freedom Flex card, you will have to update those accounts with your new card’s info.
To get a Chase replacement card, either log in to your online account, or your Chase mobile app, or just call customer service at (800) 432-3117. There is no fee to get a Chase replacement card, and the card should arrive in 3-5 business days. Chase can expedite shipping for free, reducing the delivery time to 1-2 business days, if you ask. You can request a Chase replacement card if your current card is stolen, lost or damaged. Or, you may want to get an updated design – a metal card, for example.… read full answer
Here is how to get a Chase replacement card through your online account:
Log in to your Chase online account and select “Replace a lost or damaged card” from the drop-down menu.
Select the Chase credit card you’d like to replace and your reason for replacing it.
Verify your identity with Chase. Use your name, date of birth and SSN (last four digits), or your 16-digit Chase account number (if you have it on hand).
Submit the replacement-card request and check for a confirmation email.
Get your Chase replacement card within 5 business days.
Here is how to get a Chase replacement card through your Chase mobile app:
Sign in to your Chase mobile app (for either Android or iOS).
Select the credit card you want to replace.
Swipe up to Account Services and tap “Replace a lost or damaged card.”
Select the card you want to replace and tap “Next.”
Choose the reason you want to replace the card and tap “Next.”
Review your choices and then tap “Request card.”
You do not need to request a Chase replacement card if your current card is about to expire. Chase will automatically send a new card by the end of the current card’s expiration month. If you have not received a replacement card by then, contact Chase customer service.
Once you get your replacement card, you should dispose of your old Chase card. Depending on the card, you can do that by cutting it up, sending it back in the prepaid envelope included with your new card, or turning it in at a Chase branch.
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