Chase Ink purchase protection is a benefit that covers new purchases for 120 days against damage or theft, up to $10,000 per item and $50,000 per account, per year. The benefit provides reimbursement for repair costs or to replace a covered item. Full coverage applies to items purchased entirely with a Chase Ink business card and/or any earned reward points. Partial payments are covered only up to the amount charged. Chase Ink cards that offer the purchase protection benefit are Ink Cash, Ink Preferred, and Ink Unlimited.
It’s important to note that not all purchases are covered under this benefit. Some exclusions to coverage are motorized vehicles, used items, antiques, and computer software. Purchased items that are misplaced without explanation, rather than stolen, are also ineligible for coverage. A comprehensive list of excluded items is available on the Guide to Benefits that you receive with your Ink Preferred card.
To file a Chase Ink purchase protection claim, call the Chase Benefit Administrator at 1 (888) 320-9956 or visit eclaimsline.com within 90 days of a covered loss. You must submit a completed claim form and any supporting documents within 120 days of the incident. You should be reimbursed within five business days after the claim is verified and all requested documents have been received.
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