Chase Ink cards do not offer return protection. The Chase Ink return protection benefit was discontinued in August 2018, along with return protection on most Chase credit cards for personal use.
Return protection previously reimbursed Chase Ink cardholders for covered items the merchant would not accept, provided that the cardholder filed a claim within 90 days from the purchase date. As of October 2020, the only Chase cards that offer return protection are Sapphire Reserve and the co-branded United Club airline card.
While there’s no sign when – or if – Chase Ink cards will reinstate return protection, Ink Cash, Ink Preferred, and Ink Unlimited still offer benefits such as extended warranty, which adds an extra year to an eligible item’s existing manufacturer’s warranty. Plus, Ink cards have purchase protection, which covers new purchases for 120 days against damage and theft, up to $10,000 per claim. Full benefit terms are available in each card’s Guide to Benefits.
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