WalletHub, Financial Company
@WalletHub
The easiest way you can reach Chase Sapphire Preferred customer service is by sending them a secure message online or by calling them at (800) 493-3319. This number, which is reserved specifically for Chase Sapphire Preferred cardholders, should also be printed on the back of your credit card. You will be able to reach a real person 24/7. And they’ll be able to answer most questions related to your card or account, after you confirm your identity.
But calling the Chase Sapphire Preferred customer service phone number is not your only option for asking Chase Sapphire Preferred questions.
Here’s how you can reach Chase Sapphire Preferred customer service:
- With secure messages: To send your secure messages, just sign in to Secure Message Center. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
- By phone: You can contact Chase Sapphire Preferred customer service by phone, by calling (800) 493-3319
- At a branch location: Alternatively, you can visit your local branch and talk to someone in person about any inquiries you might have.
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By mail: You can also reach Chase Sapphire Preferred customer service via mail. The address is:
Card Services
P.O. Box 15298
Wilmington, DE 19850
JD Power and Associates ranked Chase third among major credit card issuers for credit card customer satisfaction in 2019. And WalletHub’s latest customer satisfaction rankings have Chase 6th, with a score of 89.95/100. Hopefully, that means you’ll have a positive experience when you contact Chase Sapphire Preferred customer service. But if they can’t help, you can always see if the WalletHub community has the answer. Just make sure your question doesn’t involve any personal information.
Finally, if you don’t yet have the Chase Sapphire Preferred card, you can learn more about it from WalletHub’s full review. In particular, you’ll learn why WalletHub’s editors say it’s one of 2022’s best rewards credit cards.

Chase Sapphire Preferred® Card
Thom Fotenberg, WalletHub Credit Card Analyst
@thom.f
Just call them at 1(800)493-3319, or hit them up on FB and Twitter if you're feeling antisocial.
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