How does the Chase Sapphire Preferred extended warranty work?

Chase credit card purchase protection covers you for up to $50,000 annually for lost, damaged or stolen items purchased with an eligible Chase card. Claims must be filed within 120 days of the incident in order to be eligible. Protection covers the cardholder and the recipient of items purchased as gifts on an eligible Chase credit card.… read full answer

Chase credit cards covered under purchase protection have varying coverage limits per item. With the Freedom, Freedom Unlimited, and Sapphire Preferred, you’re covered up to $500 per item, up to the $50,000 annual limit. Others such as the Sapphire Reserve and the co-branded UnitedPlus Mileage Club card will cover you up to $10,000 per item. Refer to your Chase credit card’s Guide to Benefit for your specific per item coverage limit.

When you file a claim, Chase will either repair or replace the item, at the Benefit Administrator’s discretion. In some cases, you will reimbursed for the purchase price of your item as reflected on your Chase credit card statement.

Here is how Chase credit card purchase protection works:

1. Call the Benefit Administrator at the phone number on the back of your Chase credit card, or in your Guide to benefits. You can also file online at eclaimsline.com. You must contact the Benefit Administrator within 90 days of any loss, damage, or theft, or you will risk having your claim denied.
2. You will receive a claim form when you file. Fill out the form completely, and provide any requested documentation within 120 days of the occurrence.
3. Required documents include the signed claim form, a copy of your Chase credit card statement to verify the item was purchased on your card. If applicable, you will also need to provide a fire or police within 48 hours of the occurrence. If the item can be repaired, send a copy of either a repair estimate or paid receipt for repairs.
4. Gift recipients must provide all requested documents in order to substantiate the claim.
5. If the claim is for a damaged item, you may be asked to send it to the Benefit Administrator, at your expense.
6. You will be notified of the decision to repair or replace your item within 15 days of receipt of the required documentation.
7. If you’re reimbursed, you’ll be compensated for no more than the purchase price on your credit card statement, or your card’s per item coverage limit, whichever is less. You should receive your reimbursement within five business days of receipt and approval of all required documents.

Not all items are covered by Chase Purchase Protection. Those include, but are not limited to, unsubstantiated lost items, motorized vehicles, antiques and collectibles, used items, and computer software. Refer to your Chase credit card’s Guide to Benefit for a complete list of non-covered items.

The cardholder and immediate family members (even if the cardholder is not traveling with them) are covered if a Chase Sapphire Preferred card was used to purchase the trip.

You can find out more about the Chase Sapphire Preferred trip cancellation policy here.

Nearly all Mastercard, Visa and American Express credit cards provide an extended warranty benefit. Discover is the only major card network that does not have an extended warranty program, after discontinuing it in February 2018. Among major credit card issuers, Citi is the only one that has completely removed extended warranties. As of May 8, 2019, extended warranties are no longer available on any Citi credit cards. Another major issuer, Wells Fargo, offers an extended warranty on some but not all of its cards.… read full answer

A credit card extended warranty will add at least 1 extra year to an existing U.S. manufacturer’s warranty. It covers eligible items purchased with the card. Extended warranties provide up to $10,000 in coverage per item. In most cases, there’s a $50,000 limit per account. Some of the best extended warranty policies do not set a maximum dollar amount per account.

Not all items qualify for the benefit. Non-covered items vary depending on the card. Most programs will not cover motorized vehicles, computer software, used items and medical equipment.

To file a credit card extended warranty claim, you’ll have to contact the card’s benefit administrator. You will typically need to do so within 90 days of an item breaking, depending on the card. You will then need to file a claim form along with any relevant supporting documentation, such as your credit card statement, store receipt and original warranty. You may also have to send a copy of a repair order, if applicable. Networks and issuers have varying deadlines for submitting the claim form and other documents. Refer to your card’s benefits guide for specifics.

American Express has one of the best credit card extended warranty programs on the market. It adds 2 years to eligible U.S. manufacturer's warranties up to 5 years. Amex also gives cardholders 120 days to file claims, instead of 90 days.