Cameron DiGiovanni, Writer
@cdigiovanni20
To report a lost Chase Sapphire Preferred Card, call customer service at 1-800-432-3117. A customer service representative will cancel the lost Sapphire Preferred Card and issue a replacement, which should arrive within 3-5 days. Alternatively, you can request a replacement Chase Sapphire Preferred Card online or through the Chase mobile app by finding the “Replace a Lost or Damaged Card” feature.
How to Report a Lost Chase Sapphire Preferred Card by Phone
- Call Chase customer service at 1-800-432-3117.
- Press the pound key at the first automated list of options.
- Press 1 to report a lost or stolen credit card.
- Enter the last four digits of your account number, if you know them. If not, press 1 again and enter your nine-digit Social Security number.
- Wait to connect with a Chase customer service representative and inform them that you lost your Chase Sapphire Preferred Card and want to have a replacement sent.
The delivery time for a Chase replacement credit card is 3-5 days. Once you receive the card in the mail, confirm that you’ve gotten it by signing into your account on Chase’s Verify Credit Card page. Your replacement Sapphire Preferred Card will have a new card number, CVV, and expiration date. Your account number and PIN will remain the same.

Chase Sapphire Preferred® Card
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