To report a lost Chase Sapphire Preferred Card, call customer service at 1-800-432-3117. A customer service representative will cancel the lost Sapphire Preferred Card and issue a replacement, which should arrive within 3-5 days. Alternatively, you can request a replacement Chase Sapphire Preferred Card online or through the Chase mobile app by finding the “Replace a Lost or Damaged Card” feature.
How to Report a Lost Chase Sapphire Preferred Card by Phone
Press the pound key at the first automated list of options.
Press 1 to report a lost or stolen credit card.
Enter the last four digits of your account number, if you know them. If not, press 1 again and enter your nine-digit Social Security number.
Wait to connect with a Chase customer service representative and inform them that you lost your Chase Sapphire Preferred Card and want to have a replacement sent.
The delivery time for a Chase replacement credit card is 3-5 days. Once you receive the card in the mail, confirm that you’ve gotten it by signing into your account on Chase’s Verify Credit Card page. Your replacement Sapphire Preferred Card will have a new card number, CVV, and expiration date. Your account number and PIN will remain the same.
To get a Chase replacement card, either log in to your online account, or your Chase mobile app, or just call customer service at (800) 432-3117. There is no fee to get a Chase replacement card, and the card should arrive in 3-5 business days. Chase can expedite shipping for free, reducing the delivery time to 1-2 business days, if you ask. You can request a Chase replacement card if your current card is stolen, lost or damaged. Or, you may want to get an updated design – a metal card, for example.… read full answer
Here is how to get a Chase replacement card through your online account:
Log in to your Chase online account and select “Replace a lost or damaged card” from the drop-down menu.
Select the Chase credit card you’d like to replace and your reason for replacing it.
Verify your identity with Chase. Use your name, date of birth and SSN (last four digits), or your 16-digit Chase account number (if you have it on hand).
Submit the replacement-card request and check for a confirmation email.
Get your Chase replacement card within 5 business days.
Here is how to get a Chase replacement card through your Chase mobile app:
Sign in to your Chase mobile app (for either Android or iOS).
Select the credit card you want to replace.
Swipe up to Account Services and tap “Replace a lost or damaged card.”
Select the card you want to replace and tap “Next.”
Choose the reason you want to replace the card and tap “Next.”
Review your choices and then tap “Request card.”
You do not need to request a Chase replacement card if your current card is about to expire. Chase will automatically send a new card by the end of the current card’s expiration month. If you have not received a replacement card by then, contact Chase customer service.
Once you get your replacement card, you should dispose of your old Chase card. Depending on the card, you can do that by cutting it up, sending it back in the prepaid envelope included with your new card, or turning it in at a Chase branch.
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