What does Chase Sapphire Preferred return protection cover?

Chase credit card purchase protection covers you for up to $50,000 annually for lost, damaged or stolen items purchased with an eligible Chase card. Claims must be filed within 120 days of the incident in order to be eligible. Protection covers the cardholder and the recipient of items purchased as gifts on an eligible Chase credit card.… read full answer

Chase credit cards covered under purchase protection have varying coverage limits per item. With Chase Freedom Flex℠, Chase Freedom Unlimited®, and the Chase Sapphire Preferred® Card, you’re covered up to $500 per item, up to the $50,000 annual limit. Others such as Chase Sapphire Reserve® and the co-branded United Club Infinite Credit Card will cover you up to $10,000 per item. Refer to your Chase credit card’s Guide to Benefit for your specific per item coverage limit.

When you file a claim, Chase will either repair or replace the item, at the Benefit Administrator’s discretion. In some cases, you will reimbursed for the purchase price of your item as reflected on your Chase credit card statement.

Here is how Chase credit card purchase protection works:

1. Call the Benefit Administrator at the phone number on the back of your Chase credit card, or in your Guide to benefits. You can also file online at eclaimsline.com. You must contact the Benefit Administrator within 90 days of any loss, damage, or theft, or you will risk having your claim denied.
2. You will receive a claim form when you file. Fill out the form completely, and provide any requested documentation within 120 days of the occurrence.
3. Required documents include the signed claim form, a copy of your Chase credit card statement to verify the item was purchased on your card. If applicable, you will also need to provide a fire or police report within 48 hours of the occurrence. If the item can be repaired, send a copy of either a repair estimate or paid receipt for repairs.
4. Gift recipients must provide all requested documents in order to substantiate the claim.
5. If the claim is for a damaged item, you may be asked to send it to the Benefit Administrator, at your expense.
6. You will be notified of the decision to repair or replace your item within 15 days of receipt of the required documentation.
7. If you’re reimbursed, you’ll be compensated for no more than the purchase price on your credit card statement, or your card’s per item coverage limit, whichever is less. You should receive your reimbursement within five business days of receipt and approval of all required documents.

Not all items are covered by Chase Purchase Protection. Those include, but are not limited to, unsubstantiated lost items, motorized vehicles, antiques and collectibles, used items, and computer software. Refer to your Chase credit card’s Guide to Benefit for a complete list of non-covered items.

No, the Chase Freedom Unlimited does not have return protection coverage. Return protection is a benefit that offers reimbursement for undamaged, working items purchased with a credit card that cannot be returned to the merchant within a certain number of days of purchase. This benefit is becoming rarer as time goes on, however, as many issuers have dropped it to cut costs.… read full answer

If return protection is important to you, there are still a few good cards that offer it. They include the Amex EveryDay Preferred, U.S. Bank Altitude Reserve Visa Infinite® Card and Chase Sapphire Reserve.

Chase Sapphire Preferred trip cancellation coverage reimburses cardholders in the event of cancelled or interrupted trips due to sickness, severe weather, and other unforeseen circumstances. The insurance covers up to $10,000 per person and a maximum of $20,000 per trip for expenses such as passenger transportation and hotel reservations.

Here’s how the Chase Sapphire Preferred trip cancellation/interruption insurance works:… read full answer

• Overview: Chase Sapphire Preferred trip cancellation/interruption insurance covers several unforeseen circumstances that lead to delayed travel arrangements or their cancellation.
• Who is covered: Cardholder and immediate family members (not required to travel with the cardholder).
• How much is covered: Up to $10,000 per person and a maximum of $20,000 per trip.
• What is covered: Unforeseeable circumstances that result in the cancellation or interruption of travel arrangements. Some of these include accidental bodily injury, sickness or death, severe weather, terrorist actions, jury duty or subpoenas that cannot be waived or postponed.
• What isn’t covered: Examples include pre-existing conditions, changes in plans or financial circumstances, traveling against the advice of a physician, among other things.
• How to Claim: Call the Benefit Administrator at (888) 320-9961 or submit your claim online within 20 days of your trip cancellation or interruption incident. Based on the information given to your benefit administrator, you will be sent the relevant claim forms that you’ll have to complete and return within 90 days (or as soon as reasonably possible) of the incident.

Exclusions and coverage limits might apply, so make sure to check your Chase Sapphire Preferred’s guide to benefits for more details on trip cancellation/interruption insurance.