To freeze a Slate Edge Card, log in to your online account or the Chase mobile app and navigate to “Lock and Unlock Your Card.” You can also call Chase customer service at 1 (800) 432-3117 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Slate Edge Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Slate Edge Card Online
Log in to your Chase online account or mobile app.
Pick the Slate Edge Card and select the ellipsis to the right.
Click on Account Services, then choose Lock and Unlock Your Card.
Change the settings so that your card is in the locked position.
Locking your Slate Edge Card will stop new purchases on the card and any authorized user cards, cash advances, and balance transfers. But it will continue to allow fee charges, credits, and repeating transactions. To start using your credit card at full capacity again, just navigate back to the Lock and Unlock Your Card page and unlock the Slate Edge Card.
To dispute a Chase Slate Edge℠ charge, log in to your Slate Edge account online and search for the transaction to dispute, or call Chase customer service at 1 (800) 955-9060. Alternatively, the address to dispute a charge by mail is:
Customer Service PO Box 15299 Wilmington, DE 19850-5299
Slate Edge disputes are typically resolved within 60 days, though more complex issues may take a little longer.… read full answer
Check for a confirmation e-mail from Chase verifying receipt of the inquiry.
Before you dispute a charge through Chase, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Chase.
Once you’ve initiated the dispute, Chase will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Slate Edge card as you normally would while a dispute is ongoing.
Chase will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
To log in to your Chase Slate Edge℠ credit card account, go to the login page on the Chase website or mobile app and enter your username and password in the appropriate fields. Then, click the “Sign in” to access your online account. If you don’t already have an account, you will need to start by clicking “Not enrolled? Sign up now” in order to set up a username and password.… read full answer
How to Log in to a Slate Edge Credit Card Account
Register your Slate Edge credit card for online account access. Click “Not enrolled? Sign up now” and enter your account type, card or application number, and Social Security number to verify your credit card account.
Choose your Slate Edge card username and password. The username must be between 8 and 32 characters, including special characters, but no spaces. The password must contain at least 8 characters and have at least two of the following: one letter, one number, and one special character. The password can have no more than two identical or sequential characters. The password is case sensitive and may contain special characters.
Log in with your new Slate Edge card credentials. From the login page on the Chase website or mobile app, fill out the Username and Password fields using your new credentials, and click “Sign in” to access your account.
After you have signed up and logged in, you’ll be able to manage your Slate Edge card account online. You can pay your credit card bill, see credit card statements, monitor account activity, and change account information such as passwords and automatic payments.
If you forget your login information, click “Forgot username/password?” on the Chase login page. Then, just follow the prompts to reset or retrieve your username or password.
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