Chip Lupo, Credit Card Writer
To freeze a Slate Edge Card, log in to your online account or the Chase mobile app and navigate to “Lock and Unlock Your Card." You can also call Chase customer service at 1 (800) 432-3117 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Slate Edge Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Slate Edge Card Online
- Log in to your Chase online account or mobile app.
- Pick the Slate Edge Card and select the ellipsis to the right.
- Click on Account Services, then choose Lock and Unlock Your Card.
- Change the settings so that your card is in the locked position.
Locking your Slate Edge Card will stop new purchases on the card and any authorized user cards, cash advances, and balance transfers. But it will continue to allow fee charges, credits, and repeating transactions. To start using your credit card at full capacity again, just navigate back to the Lock and Unlock Your Card page and unlock the Slate Edge Card.
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