Does Citi Custom Cash Card offer an extended warranty?

Citibank purchase protection covers the damage or theft of eligible purchases for up to 120 days after the purchase date. Purchase protection will reimburse eligible Citibank cardholders up to $1,000 per item and up to $50,000 per year. Be aware that not all types of purchases are covered under Citibank purchase protection.… read full answer

How to File a Purchase Protection Claim with Citibank

1. Call the Benefit Administrator within 60 days of the incident at 1-866-918-4670 or the number in your card’s benefits guide.
2. File a police report within 48 hours of the incident, if the item was stolen.
3. Submit a completed claim form within 180 days of the incident.
4. Wait for a decision. Citibank will notify you of a decision once your claim has been processed, which could take up to 15 days.
5. Get reimbursed for the cost of repairing or replacing the item, if your claim is validated by the Benefit Administrator.

Purchase protection does not come on every Citibank credit card. For specific details on your Citibank credit card’s purchase protection, read through the guide to benefits that came with your card.

The benefits of Citibank credit cards include travel accident insurance, an annual travel credit up to $250, and a TSA PreCheck or Global Entry fee credit. These benefits are mostly found on the top-tier Citibank credit cards, though many more Citibank credit cards have contactless chip technology and no foreign transaction fees. To know which perks are included on a specific card, you’ll need to call customer service at … read full answer1 (800) 347-4934 or check the Citibank website.

Citibank Credit Card Benefits

• An annual travel credit up to $250
• A TSA PreCheck or Global Entry fee credit
• Contactless chip technology
• No foreign transaction fees
• Travel accident insurance
• Travel and emergency
• Roadside assistance
• Identity theft protection

In addition to having some or all of these card perks, it’s important to remember that many Citibank credit cards also give rewards. Rewards aren’t generally considered card benefits, but having a credit card that earns great rewards can be a big asset to cardholders. As long as you use your card responsibly and maximize the various benefits that Citibank offers, you should come out well ahead of any annual fees that Citibank cards may charge.

Citibank credit card travel insurance provides coverage for worldwide travel accidents, worldwide car rentals and more. However, Citi only offers travel insurance for the Costco Anywhere Visa® Card by Citi and the Costco Anywhere Visa® Business Card by Citi.

Here is what the Citibank credit card travel insurance covers:

• Travel Accident Insurance: It covers for death or dismemberment up to a certain amount. You just need to make sure the cost of your fare is charged to your eligible card.… read full answer
• Worldwide Auto Rental Insurance: Covers you up to $50,000, or the cash value of the car, whichever is less, for damage resulting from accidents or theft. The rental period must not be longer than 31 days and you must pay with your eligible card and decline the rental company’s collision loss/damage insurance. Coverage is secondary for domestic rentals and primary for international ones.
• Roadside assistance: Call the 24/7 hotline for services such as towing (up to five miles), tire changes, jump starts, fuel delivery, and lockout assistance (no key replacement). There’s a flat fee each time you use this.
• Travel and Emergency Assistance: If you need assistance before or during a trip, services are available 24/7 for emergency travel arrangements, travel issues, medical and legal referrals and much more.
• Damage & Theft Purchase Protection: While not traditionally thought of as travel insurance, you also get protection from damage or theft of certain items purchased with your eligible card. If the item is damaged or stolen within 120 days (90 days for NY residents) of purchase, you may benefit from repairs or reimbursement up to $1,000 or the amount paid with your card/Costco credit card reward certificate, whichever is less. You are covered up to a maximum of $50,000 per year. Coverage is primary except for NY residents for whom it is secondary.

To file a claim, call Costco at (866) 918-4670 as soon as possible or sign on to Citi’s benefits web page to download a claim for submission. Claims and requested documents must be returned within 180 days of the covered event, in most cases.

While Citibank’s travel insurance only covers the Costco Credit Card and Costco Business Credit Card, you can get a better picture of the best credit cards with travel insurance right here on WalletHub.