New cardholders will get a Citi Custom Cash PIN when they receive their card in the mail. To get a replacement PIN for Citi Custom Cash, call the number on the back of the card and ask customer service for a new one. You can also request a new PIN by logging into your Citibank account online.
Best Way to Get a Citi Custom Cash Credit Card PIN
Call Citibank customer service at 1-800-950-5114, or call the number on the back of your Citi Custom Cash credit card.
Inform the representative that you want a new card PIN.
Ask Citibank customer service to send you the new PIN either in the mail, over text, or by email. It’s unlikely that they’ll be able to tell you the new PIN over the phone.
Unless you’re traveling abroad, your PIN will mostly be used for cash advances. It’s important to note that cash advances have high fees and interest rates, so you’ll generally want to avoid them whenever possible.
Withdraw the cash and remove the credit card from the ATM.
Before you take out a Citi Custom Cash cash advance, it’s important to note that it is a very expensive transaction. For starters, there’s a 5% (min $10) cash advance fee. There’s also a separate cash advance APR of 27.49% (V) that applies as soon as you withdraw the cash. There may be ATM-owner fees, too.
You will get a PIN number for your Citi credit card once you are approved for a card. When you receive and activate your new Citi card, you will receive a PIN number by mail between 5 to 10 business days later. If you can’t remember your current PIN or simply want to change it, either … read full answerlog in to your online account or call customer service at (866) 696-5673.
Here’s what you need to know about your Citi credit card PIN number:
The mailing will include your four-digit PIN, or Personal Identification Number. With a PIN, you can use your Citi credit card to withdraw cash from any ATM 24 hours a day. You may also need it if you’re using a “Chip” card that requires a PIN, rather than a signature, in order to complete a transaction.
Your PIN is secure, and no one else can access it, as long as you keep the number in a secure place. You should never write your PIN on your Citi card.
With your mailing, you’ll have the option to customize your PIN to a number that may be easier for you to remember. To do so, call the number included in your mailing, and be sure to have your current PIN handy. You should also call from the phone number associated with your account. Just follow the voice prompts, key in a new four-digit PIN and confirm the transaction.
If you think your PIN has been compromised, you have the ability to change it. You can make the request to change or even cancel a PIN either online or by phone.
Here’s how you can change or cancel a PIN number for your Citi credit card:
Log into your Citi Online account. Under Services, select Credit Card Services.
Under the Card Management menu, click Request/Cancel Credit Card PIN. You will be given three options: Change an existing PIN. You will need to call (866) 696-5673 and follow the prompts to change the PIN. Send me a new pre-assigned PIN. A new PIN will be sent to your billing address, usually within 5 to 10 business days. Please cancel my PIN and do not replace it. Your PIN will be de-activated and will no longer be valid. To restore a PIN in the future, you will have to repeat this process.
Click Submit to confirm the change.
Withdrawing cash with a credit card is known as a cash advance and should be avoided unless absolutely necessary. Cash advances are among the costliest transactions you can make on your Citi credit card. Citi charges a 5% (min $10) cash advance fee on all cash advances, and that’s on top of any fees you may incur from the bank or ATM where you withdrew the cash.
In addition, cash advances are charged a separate and higher interest rate than the regular APR. Interest accrues on a cash advance the day the transaction occurs. Grace periods do not apply to cash advances, which means you’ll have to pay the cash advance balance, and any interest in order to avoid another round of interest charges on top of the balance the following month.
The easiest way you can set up a PIN number is through your online account. Alternatively, you can do it either by phone, at a branch or ATM, or by mail.
A credit card PIN is a four-digit code you can use to complete certain transactions, like cash advances. When you first get your card, your PIN is often sent along with your new credit card’s paperwork. But you are usually given the option of selecting your own PIN afterwards.… read full answer
Here’s how to set up a PIN number:
Online: It is possible to set up your PIN online, if you are registered for online banking. Just sign in to your profile and request a new PIN on your issuer's website.
By phone: Calling the issuer’s customer service department. You can find the number listed on the back of your card.
At a branch or ATM: If your credit card was issued by a bank with offices and ATMs, a customer service could help you set up your PIN. If you know your current PIN, you may also be able to use an ATM and choose any existing options to change your PIN.
By mail: Lastly, it is possible to request a PIN by mail. When an issuer sends your new PIN by mail.
After you get your PIN number, the payment system matches the PIN and the user ID before giving permission to the customer to make any transaction.
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