Does the Citi Custom Cash card have return protection?

No. Citi Custom Cash does not offer extended warranty protection. Citi Custom Cash does have other benefits, though, including ongoing rewards, Mastercard ID theft protection, and zero fraud liability.

If you’re set on finding a card with good extended warranty coverage, consider checking out the Chase Freedom Unlimited® or the Chase Freedom Flex℠ instead. … read full answer

Citibank purchase protection covers the damage or theft of eligible purchases for up to 120 days after the purchase date. Purchase protection will reimburse eligible Citibank cardholders up to $1,000 per item and up to $50,000 per year. Be aware that not all types of purchases are covered under Citibank purchase protection.… read full answer

How to File a Purchase Protection Claim with Citibank

1. Call the Benefit Administrator within 60 days of the incident at 1-866-918-4670 or the number in your card’s benefits guide.
2. File a police report within 48 hours of the incident, if the item was stolen.
3. Submit a completed claim form within 180 days of the incident.
4. Wait for a decision. Citibank will notify you of a decision once your claim has been processed, which could take up to 15 days.
5. Get reimbursed for the cost of repairing or replacing the item, if your claim is validated by the Benefit Administrator.

Purchase protection does not come on every Citibank credit card. For specific details on your Citibank credit card’s purchase protection, read through the guide to benefits that came with your card.

Citibank offers extended warranty protection on some of its credit cards. With Citibank extended warranty coverage, the original manufacturer’s warranty will last up to 2 extra years when a covered item is purchased with an eligible Citibank credit card. Citibank extended warranty coverage applies to warranties of 7 years or less.… read full answer

The maximum coverage amount per item under the Citibank extended warranty policy is $10,000.

Popular Citibank Credit Cards with an Extended Warranty

• Citi Rewards+® Card
• Citi® / AAdvantage® Platinum Select® World Elite Mastercard®
• Citi® Diamond Preferred® Card
• American Airlines AAdvantage MileUp℠ Card
• Costco Anywhere Visa® Card by Citi

Keep in mind that not all Citibank credit cards offer the extended warranty benefit. Information on covered items and exclusions can be found in the guide to benefits that came with your credit card, or you can ask Citibank customer service about these details before you apply for the card.