There is no Citi Custom Cash concierge benefit. Cardholders with questions about their account can call (800) 374-9700 for assistance, but the customer service representative won't be able to perform the wide range of services provided by some credit card concierges.
A concierge acts like an on-demand personal assistant for cardholders, able to help with nearly anything, from travel and purchase assistance to directions and restaurant reservations. Although Citi Custom Cash does not offer concierge service, plenty of other credit cards do. If the benefit is important to you, some popular credit cards that have a concierge are Capital One Venture Rewards Credit Card and Chase Sapphire Preferred® Card.
Verifying a Citi credit card is the same thing as activating it. Different issuers use the words “verification” and “activation” interchangeably.… read full answer
How to Verify a Citi Custom Cash Card
By phone: Call 1-877-905-1861 and enter your credit card account number, the 3-digit security code on the back of the card, the last 4 digits of your Social Security number, and your date of birth when prompted.
Mobile App: Log in to the Citibank mobile app and tap “Register” or “Activate” a card and tap "Credit card”.” Enter your card number, CVV, your date of birth, and the last four digits of your Social Security number, then submit the verification.
If you have any trouble verifying your Citi Custom Cash, you can always call customer service at 1-800-374-9700 for assistance. It’s best to verify your card as soon as possible after receiving it.
To get the Citi Custom Cash sign-up bonus, new cardholders must spend $750 within the first 3 months of opening an account. The Citi Custom Cash bonus is $200.
Keep in mind, however, that you will not be eligible for this introductory bonus if you currently have the Citi Custom Cash, regardless of whether you previously received the bonus. You also may not be eligible if you recently earned the bonus.… read full answer
In addition to the sign-up bonus, the Citi Custom Cash offers 1 - 5% cash back on purchases. Its annual fee is $0, and you need good credit to get approved for the card.
You can request a Citi Custom Cash℠ Card credit limit increase online, through the Citibank mobile app, or by calling customer service at 1-888-872-2214. To raise your chances of being approved for a higher credit limit, pay your bill on time for at least six straight months, reduce your outstanding debt, and update the income Citibank has on file. Citibank will be more likely to increase your credit limit if the revised income clearly shows that you can afford a higher limit.… read full answer
How To Get a Citi Custom Cash Credit Limit Increase Online
Log in to your online account or the Citibank mobile app.
Choose the Citi Custom Cash card from the list of account options (if you have more than one Citibank card).
Click “Credit Card Services,” and then “Request a Credit Limit Increase.”
Enter your total annual income and your monthly mortgage or rent payment amount . Click “Next.”
Confirm the information entered and click “Submit” to complete the request.
You should receive a decision in just a few seconds. If you’re approved for a Citi Custom Cash credit limit increase, the new limit is effective immediately.
Impact of a Citi Custom Cash Credit Limit Increase on Your Credit Score
When you request a Citi Custom Cash credit limit increase, Citibank will conduct a hard pull of your credit report, which will cause a short-term dip in your credit score. Citibank cannot do a hard pull without your permission, though.
Alternatively, you could be eligible for a Citi Custom Cash credit limit increase without even requesting one. The Citi Custom Cash card may offer an automatic credit limit increase if Citibank’s regular review of your account shows a history of on-time payments and low debt. An automatic credit limit increase involves a soft pull, which does not affect your credit score.
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