To freeze a Citi Custom Cash Card, log in to your online account or the Citibank mobile app and navigate to “Citi Quick Lock ." You can also call Citibank customer service at 1 (800) 950-5114 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Citi Custom Cash Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Citi Custom Cash Card Online
- Log in to your Citibank online account or mobile app.
- Pick the Citi Custom Cash Card and select “Lock Card" under the card name.
- Change the settings so that your card is in the locked position.
Locking your Citi Custom Cash Card will stop new purchases and cash advances. But it will continue to allow recurring transactions, balance transfers, payments, credits, returns, dispute adjustments, fees, and rewards redemptions. To start using your credit card at full capacity again, just navigate back to the Citi Quick Lock page and unlock the Citi Custom Cash Card.
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