The easiest way to reach Citi Diamond Preferred customer service is either online, thought the Citi Mobile app, or by calling (800) 950-5114. To speak to a live Citi customer service representative over the phone, say “customer service” any time during the call. Representatives are available 24 hours a day, 7 days a week. Alternatively, you can reach Citi Diamond Preferred customer service via mail, or by visiting a local Citibank branch for assistance.
Here’s how to reach Citi Diamond Preferred customer service:
Online:Log in to your online account through Citi’s website or use the Citi Mobile App to live chat with a customer service representative.
If you call, an automated voice will ask for the last four digits of your Citi Diamond Preferred card, so make sure you have the card with you when you call. If you don’t have your card, be prepared to provide other verifying information such as your Social Security number (SSN). You will then hear a brief summary of your account. You can say “skip” at any time to bypass the account summary. At this point, you can ask to speak to customer service.
If you need to manage your account without speaking to a live representative, you’ll hear a list of options. You can either state the purpose of your call, such as “Payments,” or press the assigned number for that task. You will be routed to a new menu specific to your issue.
There are several ways to reach Discover it Cash Back customer service, including by phone, live chat, and mail. But there aren’t unique options for each of the various Discover credit cards. All questions go through Discover’s general customer service department. But you’ll be able to talk to an actual U.S.-based representative whenever you call. And there’s a wide range of contact methods aside from the telephone.… read full answer
Here’s how to reach Discover it Cash Back customer service:
Phone: 1-800-347-2683. You can call this line 24 hours a day with any questions you have about your card or account in general. If you’re located outside of the U.S., you should instead call 1-224-888-7777. The Telephone Device for the Deaf (TDD) number is 1-800-347-7449.
Live chat: If you’d prefer to type out your questions (and get a written record), you can use Discover’s live chat instead. All you have to do is log into your account for this to work.
Mail: This will obviously be the slowest method of contact, but you can send any general correspondence to Discover’s mailing address: Discover Financial Services, P.O. Box 30943, Salt Lake City, UT 84130-0943.
Discover’s customer service is also 100% U.S.-based, so you won’t be transferred to any overseas call centers. If you’re looking for good customer service, Discover is among the best of the best. It’s been the number one credit card company for customer satisfaction three years running, according to J.D. Power and Associates. Discover’s WalletHub Satisfaction Score of 93.32 also ranks 5th among major credit card issuers.
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