There is no Citi Double Cash Card concierge benefit. Cardholders with questions about their account can call 1 (800) 374-9700 for assistance, but the customer service representative won’t be able to perform the wide range of services provided by some credit card concierges.
A concierge acts like an on-demand personal assistant for cardholders, able to help with nearly anything, from travel and purchase assistance to directions and restaurant reservations. Although Citi Double Cash Card does not offer concierge service, plenty of other credit cards do. If the benefit is important to you, some popular credit cards that have a concierge are Citi Premier® Card and Citi Prestige® Card.
No, the Citi Double Cash Card doesn’t have travel insurance anymore. Citibank discontinued travel insurance for the Citi Double Cash Card and most of its other credit cards in September 2019. Prior to that, Citi Double Cash Card offered up to $500,000 in travel accident insurance plus as much as $5,000 in trip cancellation and interruption protection. The Citi Double Cash Card also used to offer rental car insurance, but that was discontinued at the same time as the two travel insurance benefits.… read full answer
One of the only remaining Citi credit cards with travel insurance are the Costco Anywhere Visa® Card by Citi and Costco Anywhere Visa® Business Card by Citi, which still offer travel accident insurance. It could be worth looking into if that benefit is important to you. But it no longer has trip cancellation and interruption protection. Citi dropped that benefit for all of its cards in 2019. The card’s other travel-related perks include car rental insurance and roadside assistance.
WalletHub Answers is a free service that helps consumers access financial information. Information on WalletHub Answers is provided “as is” and should not be considered financial, legal or investment advice. WalletHub is not a financial advisor, law firm, “lawyer referral service,” or a substitute for a financial advisor, attorney, or law firm. You may want to hire a professional before making any decision. WalletHub does not endorse any particular contributors and cannot guarantee the quality or reliability of any information posted. The helpfulness of a financial advisor's answer is not indicative of future advisor performance.
WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our content guidelines. This question was posted by a WalletHub user. Please keep in mind that editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers, and this will be noted on an offer’s details page using the designation "Sponsored", where applicable. Advertising may impact how and where products appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.