The Citi Double Cash rental car insurance was one of the benefits cancelled by Citi in September 2019. Most Citi cards no longer offer it.
The good news is, you have other options. The Capital One Quicksilver is pretty good if you're looking for a flat rate cash back card, because it gives 1.5% Cash Back on all purchases. Plus it does have rental car insurance covering damage, theft, towing fees, and loss of use. You have to make the full rental purchase with the Quicksilver card and decline any extra insurance offered by the rental company for the card's insurance to work.
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