Chip Lupo, Credit Card Writer
A credit balance refund on the Citi Premier® Card is a reimbursement for paying more than the total balance owed on the credit card. For example, a cardholder who has a balance of $500, but pays $600, can get a credit balance refund of the $100 that they overpaid.
Cardholders can request a Citi Premier credit balance refund: by phone (1-800-950-5114) or by sending a written request to Citibank Customer Service| P.O. Box 6500| Sioux Falls, SD 57117. They can get their refund in the form of a check or an ACH refund credit to the bank account from which the payment was originally taken. Legally, a credit card issuer is obligated to issue a credit balance refund within seven business days of your request for one.
Please note that you are not required to request a credit balance refund if you overpay your Citi Premier credit card. If you have a negative balance on your account, meaning you’ve paid more than you owe, future purchases will be credited until the balance is back to zero. If you maintain a negative credit balance for six months, Citibank is required to offer you a refund.
Citi Premier® Card
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