How do I reach Citi Simplicity customer service?

This question is about the Citi Simplicity® Card - No Late Fees Ever

WalletHub, Financial Company

@WalletHub • 04/24/21 This answer was first published on 08/11/20 and it was last updated on 04/24/21.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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The easiest way to reach the Citi Simplicity Card customer service is online, either by logging into your account or through Citi Mobile app, or by calling them at (866) 696-5673. From the automated system, enter the last four digits of your Simplicity card number to verify the account, then state the purpose of the call or press the designated number for that issue. Or, say “customer service” at any time during the call to connect to a live representative. The Citi Simplicity Card customer service representatives are available 24 hours a day, 7 days a week.

Other Citi Simplicity Card customer service options include online live chat, in-person service at a local Citi branch, and contacting representatives by mail.

Here’s how to reach the Citi Simplicity Card customer service:

Phone Number: (866) 696-5673
Online: Log in to Citi Online or use the Citi Mobile App to live chat with a customer service representative
Mail: You can also reach Citi Simplicity Card customer service by mail:
Citibank Customer Service

P.O. Box 6500

Sioux Falls, SD 57117
In-branch: Find a Citibank branch or ATM

Before you contact the Citi Simplicity Card customer service, you should refer to the “Common Questions” section on their “Contact Us” page. You may get the answer to your question without having to call or log in to your account.

Info on Citi Simplicity approval odds:

Higher odds with at least good credit: Check your credit score before-hand to see if you're within the optimal range and avoid affecting your score with an uninformed hard inquiry.… read full answer

Respond to a mail offer: If you've been lucky enough to have been pre-selected for a mail offer, you can respond to it on Citi's website by providing your invitation code and last name. Pre-qualified offers don't guarantee approval. But you have good chances of approval as long as nothing negative has been added to your credit report.

Check your credit report: If you haven't checked your report in a while, do that as well to make sure you're informed before your application affects your credit score through a hard inquiry. You can get your credit report and check your score for free right here on WalletHub.

Update Financial Profile: Citi looks at your credit report, plus your annual income and monthly housing payment. If you are currently registered for online access, you can can update this info on Citi's website, under Profile and Income Information. Otherwise, you can call Citi Customer Service at (800) 325-2865.

If you don't think you'll qualify for Citi Simplicity Card, a card with shorter introductory rates will probably be easier to get.

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