WalletHub, Financial Company
You need to set a Citi travel notification any time you’re taking a trip. This will prevent your account from being suspended due to suspected fraud when you’re in an unusual area. You’re never required add a travel notice to your Citibank account, but it is recommended for both foreign and domestic travel.
Here’s how to set a Citi travel notification:
- Sign in to your Citi account online.
- Click “Services”, then “Travel Services”.
- Select “Add a Travel Notice”.
- Enter your destinations as well as the dates of your departure and return.
- Verify the phone number and email address that Citi has on file are up to date.
A travel alert lets Citi know that charges from a new location don’t mean you’re a victim of fraud. So, it helps you avoid Citi putting a temporary hold on your card while you’re away. You can cancel or update your Citi travel notification at any time by logging in and changing your information. It only takes a few minutes and could potentially prevent a major inconvenience on your trip.
If your card is declined while traveling, you can call customer service at (800) 950-5114 and enter your card number to speak to a representative who can help. Internationally, you can make a collect call to (605) 335-2222.
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Lindsey Roche, Member
Any time you're planning to leave. Of course, context matters.
If you're going to a neighbouring city, you might not need to let them know. But if they see the card being used from a different country, thousands of miles away, they might block it if they don't know it's you.
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