Citi trip cancellation & interruption protection ended for all Citibank credit cards on September 22, 2019. Travel paid for with a Citi credit card after this date is not eligible for the benefit. The protection covered cardholders and family members traveling with them for up to $5,000 per trip cut short because of sickness, injury or death. The benefit also reimbursed covered travelers if a trip was cancelled for jury duty, military service, severe weather and more.
If you paid for travel on an eligible Citi credit card before September 22, 2019, you can still file a Citi trip cancellation & interruption protection claim. Call 1 (866) 918-4670 or download a copy of the form from the Citi benefits website. Make sure to complete and return the form, along with any required documents, as soon as possible.
Citi also dropped several other travel benefits for certain cards on September 22, 2019, including car rental insurance, travel accident insurance, roadside assistance and travel emergency assistance. Refer to your card’s Benefits FAQs for specifics.